(USA) Manager, Technology Operations - Offer Listing Quality
About The Position
The Manager, Technology Operations leads the planning, execution, and oversight of complex technology projects aligned with strategic objectives. This role owns Offer Listing Quality (OLQ) end to end, defining how listing quality is measured, how the organization uses that measurement to drive business results, and how sellers are enabled to understand and improve their offers. The position is part of the Insights & Recommendations portfolio for Global Walmart Marketplace, which helps sellers understand their business and identify growth opportunities. The team develops seller-focused products and programs across reporting, listing quality, personalized recommendations, and advertising with Walmart Connect. Working with Product, Engineering, Analytics, Operations, and commercial teams, the Manager serves as the business owner for Listing Quality, connecting data science and model development, analytics and reporting, internal stakeholders, product and seller experience teams, and seller education.
Requirements
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, plus 3 years of experience in project management, program management, program operations, or a related area; or 5 years of experience in one of those areas.
- Proven expertise in program and project management, including planning, estimation, monitoring, and control of medium- to high-complexity technology initiatives.
- Strong financial management skills, including budgeting, cost monitoring, and governance.
- Excellent stakeholder communication and influencing abilities to build consensus and drive alignment across teams.
- Understanding of organizational strategy, business operations, and the technology landscape.
- Ability to lead cross-functional teams, manage risks, and implement corrective actions.
- Demonstrated capability in data analysis and reporting to inform decision-making and program health.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area.
- Background creating inclusive digital experiences, including knowledge of WCAG 2.2 AA standards, assistive technologies, and integrating digital accessibility.
- Knowledge of accessibility best practices and Walmart’s accessibility standards and guidelines.
Responsibilities
- Define technology projects within programs and align deliverables and schedules with strategic objectives.
- Own the strategy and roadmap for Offer Listing Quality, ensuring the framework represents factors that drive customer experience and seller performance.
- Own the definition and governance of Listing Quality reporting across the organization.
- Drive adoption of Offer Listing Quality across internal teams through clear definitions, reporting standards, documentation, and guidance on using the metric.
- Develop and execute a strategy to educate sellers about Listing Quality and actions they can take to improve performance.
- Lead the planning, execution, and oversight of multiple complex technology projects.
- Connect data science and model development, analytics and reporting, internal stakeholders, product and seller experience teams, and seller education.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
