Operations Manager

Center for Autism and Related Disorders • Yuba City, CA

19d • Onsite

About The Position

The Operations Manager oversees the day-to-day operations of an assigned Center for Autism and Related Disorders (CARD) center. The role combines administrative and operational responsibilities with team development, staffing, client and employee relations, scheduling, financial oversight, outreach, and facility management. The Operations Manager supports the center’s growth and delivery of treatment, works with clinical leadership to promote high-quality services, and may provide coverage or support at other centers as needed.

The position is based at the Yuba City, California location. It includes a typical office environment and occasional local and/or overnight travel. The work may also involve moving through therapeutic environments, including clinics, homes, schools, community locations, and outdoor settings, and responding to patient movement and behaviors.

Requirements

• High school diploma or equivalent required.
• Three to six years of management experience.
• Ability to work independently.
• Ability to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanor.
• Decisive, operational, implementation-focused, and detail-oriented approach.
• Excellent leadership and people-development skills, with the ability to lead by example.
• Proactive, results-oriented, creative problem-solving ability.
• Ability to exercise sound judgment, maintain confidentiality, and communicate diplomatically.
• Ability to prioritize and execute effectively.
• Effective interpersonal and communication skills with staff and families.
• Ability to work closely with patients’ families, set expectations, and enforce policy in support of patient success and quality of care.
• Excellent written and verbal communication skills, including phone and email etiquette; English proficiency is required.
• Excellent computer skills, including Outlook, Word, Excel, and PowerPoint.
• Ability to work extended hours, weekends, and holidays in accordance with industry demands.
• Ability to meet the stated physical requirements, including lifting up to 30 pounds and working in indoor and outdoor patient environments.

Nice To Haves

• Bachelor’s degree in business, accounting, finance, administration, or management.
• Experience in healthcare settings.
• Desire to learn the clinical side of the CARD model.

Responsibilities

• Represent CARD professionally and ethically to internal and external stakeholders, uphold its standards and values, and communicate and implement its policies and mission.
• Create and maintain strong staff engagement and culture.
• Recruit, hire, and onboard administrative and clinical staff as needed; support recruitment and onboarding processes for center staff.
• Supervise administrative staff and clinicians’ daily operations to support employee and patient satisfaction.
• Mentor administrative and clinical staff, support their career development, and provide feedback through ongoing one-on-one meetings and annual performance management.
• Schedule clients and staff to fulfill contracted hours and minimum billing requirements.
• Partner with center Clinical Supervisors to support high-quality clinical services and patient, family, and staff satisfaction.
• Manage billing, payroll, general reporting, purchasing budgets, and equipment and device tracking.
• Monitor the center’s financial health and lead improvements in key performance indicators, patient and staff retention, staff development, and division growth.
• Maintain client and employee records and protect privacy in accordance with CARD policy and HIPAA regulations.
• Lead community outreach to meet monthly growth requirements and establish relationships with schools, physician offices, parent organizations, and other community entities.
• Maintain a safe and effective facility, including cleaning, hygiene, safety, maintenance, vendor coordination, and required documentation.
• Communicate with staff, patients, and families, and coordinate facility operations such as maintenance, cleaning, and supply ordering.
• Learn and apply CARD business systems, legal practices, HIPAA compliance requirements, and mandated technology.
• Meet regularly with the Division Director and Group Operations Manager, and attend required trainings and meetings.
• Support other centers without an Operations Manager and provide PTO coverage as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED