Senior Manager, Americas & EMEA Learning Operations

Otis Elevator Co. • Madrid, CT

1d • $155,000 - $170,000 • Remote

About The Position

The Senior Manager, Americas & EMEA Learning Operations leads the regional operational infrastructure that enables delivery, governance, administration, measurement, and continuous improvement of enterprise learning programs across the Americas and EMEA. The role is accountable for consistent, scalable, high-quality learning experiences, operational excellence, process standardization, compliance, reporting, and effective learning technology.

As a member of the Learning Center of Excellence, the Senior Manager partners with Regional Talent & Learning Advisors, Learning Program Managers, HR leaders, and business stakeholders to execute learning strategies and capability-building programs. The position is the primary regional owner for learning operations, balancing operational rigor, stakeholder partnership, and continuous improvement so learning investments produce measurable business outcomes.

A central focus is improving operations through Lean, Kaizen, and related continuous-improvement methods, as well as AI-enabled automation—particularly agentic AI—to reduce routine manual work, strengthen controls and service quality, and enable the team to deliver more consultative and strategic learning support. The role also leads and develops Learning Specialists and other learning operations resources supporting the Americas and EMEA.

The position is open to candidates based in the United States or Spain. The stated U.S. salary range is $155,000–$170,000; pay depends on factors including education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Requirements

• Bachelor's degree in Human Resources, Organizational Development, Business Administration, Education, or a related field.
• At least 6 years of experience in learning operations, learning administration, learning technologies, talent development, or HR operations.
• Experience leading regional or global teams in a complex, matrixed organization.
• Strong expertise in LMS administration, learning technologies, reporting, analytics, and process governance.
• Demonstrated experience improving operational processes through Lean, Kaizen, or comparable continuous-improvement methods.
• Experience applying AI or intelligent automation to reduce manual administrative work.
• Proven experience overseeing large-scale learning deployments and operational delivery.
• Strong project management, stakeholder management, and change management capabilities.
• Experience managing external vendors, budgets, and service providers.
• Excellent communication and analytical skills.
• Ability to translate strategy into operational execution and measurable results.

Nice To Haves

• Experience with agentic AI.

Responsibilities

• Lead learning operations across the Americas and EMEA and ensure consistent execution of enterprise learning programs.
• Establish and maintain regional governance, service levels, and operational standards aligned with global learning operations practices.
• Drive operational excellence and continuous improvement to improve efficiency, quality, scalability, and learner experience.
• Optimize processes through Lean, Kaizen workshops, process mapping, root-cause analysis, and standard work.
• Serve as the escalation point for operational issues, risks, and delivery challenges.
• Oversee operational deployment and administration of leadership, functional, technical, compliance, and professional development programs.
• Partner with Learning Program Managers on program launches, execution, learner communications, completion tracking, and reporting.
• Monitor delivery performance and ensure programs meet timelines, quality standards, and stakeholder expectations.
• Coordinate learning delivery across multiple countries, operating units, and business functions.
• Lead regional adoption and optimization of learning technologies.
• Partner with HR Technology, Digital Technology, and vendors to resolve issues, improve user experience, and support system enhancements.
• Maintain learning data accuracy, governance, testing, and compliance requirements.
• Champion digital learning innovation and process automation.
• Identify, prioritize, and implement AI-enabled automation, particularly agentic AI, while maintaining data privacy, security, compliance, human oversight, and change-management controls.
• Develop and deliver learning analytics, dashboards, and operational metrics that provide actionable insights to leaders.
• Monitor participation, completion, learner engagement, operational performance, and program effectiveness.
• Conduct operational reviews and recommend improvements.
• Use data to identify trends, risks, and opportunities to optimize learning outcomes.
• Ensure compliance and mandatory training programs are deployed and administered effectively.
• Maintain audit-ready processes, controls, and documentation.
• Monitor regional compliance requirements and partner with HR, Compliance, Legal, and business stakeholders to mitigate risk.
• Ensure adherence to enterprise learning policies and standards.
• Manage relationships with learning vendors, facilitators, service providers, and technology partners.
• Monitor regional learning operations budgets, purchase orders, and expenditures.
• Evaluate vendor performance and identify cost savings and operational efficiencies.
• Support contract governance and vendor management processes.
• Lead and develop Learning Specialists and learning operations resources supporting the Americas and EMEA.
• Foster a service-oriented, customer-focused culture centered on operational excellence.
• Build team capability through coaching, development planning, succession planning, and knowledge sharing.
• Promote collaboration across regional and global learning teams.

Benefits

• Training and resources to build leadership and capabilities in Sales, Field, Engineering, and Major Projects.
• Employee Scholar Program sponsorship for colleagues pursuing degrees or certification programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior