Account Manager, EMEA

Iridium Satellite, LLC•McLean, VA

23h

About The Position

Aireon, part of Iridium, is hiring an Account Manager for its Customer Success team to support customer accounts across the EMEA region. The role is responsible for building and maintaining long-term customer relationships throughout the customer lifecycle, from pre-sales engagement through implementation, service delivery, and account growth. The Account Manager serves as the primary point of contact for assigned customers, proactively identifying opportunities and risks, coordinating internal resources, and helping customers maximize the value of Aireon’s solutions. The position works closely with customers and cross-functional teams—including Sales, Product, Operations, Engineering, and Project Management—to support customer success and business growth. It includes account strategy, customer onboarding and implementation support, performance and adoption monitoring, issue resolution, and coordination related to operational changes, CONOPS, safety cases, and regulatory approvals where applicable. Travel of up to 60% is required. The position primarily works in an office setting and is largely sedentary, with most work performed using a computer and basic office equipment. Compensation may include base salary, company stock, and an annual bonus. Benefits include medical, dental, and vision insurance, 401(k) retirement plan options, paid time off, paid holidays, paid parental leave, discounts, and other perks.

Requirements

Bachelor’s degree in Business, Aviation, Aerospace, Communications, or a related field, or equivalent relevant experience in lieu of a degree.
At least 8 years of relevant experience in account management, customer success, program management, or a related customer-facing role in the aviation, aerospace, or technology industry.
Excellent communication skills and ability to convey products, deliverables, analyses, and issues to people outside the team or unfamiliar with the topic.
Ability to build relationships with leadership and colleagues outside the team, including executives, engineering teams, operations personnel, and regulators.
Analytical mindset, critical-thinking and decision-making ability, and capacity to develop creative solutions.
Proactive in providing feedback and sharing knowledge; able to act as a trusted customer advisor and internal advocate.
Ability to prioritize tasks and manage multiple priorities in a fast-paced, collaborative environment while meeting deadlines.
Ability to travel up to 60%.

Nice To Haves

Experience in air traffic management (ATM), aviation, aerospace, or surveillance technology industries.
Experience working with Air Navigation Service Providers (ANSPs).
Knowledge of air traffic surveillance technologies, including ADS-B and/or Mode S.
Experience supporting complex, multidisciplinary technology implementation projects.
Familiarity with aviation regulatory approval processes and operational change management.

Responsibilities

Serve as the primary day-to-day contact for assigned customer accounts and build relationships with stakeholders at all levels.
Advocate for customer needs within Aireon through proactive communication, issue resolution, and regular business reviews.
Monitor customer health, identify risks, coordinate internal resources, and support transitions from sales through implementation and ongoing operations.
Partner with Sales on account strategies and identify opportunities to expand Aireon’s solutions within existing customers, including supporting business cases and value propositions.
Coordinate customer onboarding and implementation with Project Management, Operations, and Engineering teams, including support for operational changes, CONOPS, safety cases, and regulatory approvals where applicable.
Monitor customer performance and adoption against agreed business objectives and identify ways to improve customer outcomes through additional services, solutions, or professional services.
Lead internal account strategy meetings, coordinate cross-functional resources, and communicate customer priorities to relevant stakeholders.