Learning Support Manager - Americas

Cadmus

4d•Remote

About The Position

Cadmus is hiring a Learning Support Manager to support its first university partners in the Americas. The role works with academics to improve assessment and supports academics and students throughout the semester. It is remote and covers 9 a.m. to 5 p.m. Eastern Time. The manager will train academics, help them design scaffolded, high-quality assessments grounded in good pedagogy, and build and improve assessment templates. They will oversee regional support, maintain the Help Centre and support documentation, route technical issues to the appropriate team, and collaborate with Product on internal support tools. The role also owns academic relationships, including end-of-semester check-ins, quarterly business reviews for priority accounts, and the referral program. The manager will share insights with Commercial, Sales, Operations, and Product teams and help shape how Cadmus supports academics across the Americas. Success in the first year includes onboarding and training academics at the region’s first partner universities, delivering timely and reliable support, helping improve assessment quality, maintaining partner relationships, and generating referrals. The role is remote and full-time on a contractor basis. Cadmus says it seeks to extend benefits available to employees in its hub cities to contractors in this role, including paid annual leave and paid sick leave.

Requirements

Experience in learning design, academic development, university teaching, or an education-focused customer success role.
Strong grasp of assessment design and pedagogy, with confidence advising academics.
Experience designing and delivering training, workshops, and webinars for academics or other professional audiences.
Fluent written and spoken English, with clear and warm writing.
Comfort using software and learning platforms, and ability to learn new tools quickly and help others use them.
Ability to build trust with academics and maintain relationships throughout the semester.
Strong organization across multiple academics, courses, and deadlines.
Ability to turn user feedback into improved resources, tools, and processes.
Comfort working remotely across time zones with a team that may be offline while the role holder is online.

Nice To Haves

Knowledge of higher education in North America or Latin America.
Experience with a learning management system such as Canvas or Moodle.

Responsibilities

Train academics on the Cadmus platform and deliver training sessions, workshops, and webinars.
Help academics design scaffolded, high-quality assessments grounded in good pedagogy.
Build and improve assessment templates.
Oversee support for the Americas region and ensure academic and student queries are answered within targets.
Keep the Help Centre and support documentation current and relevant to users in the Americas.
Route technical issues to the appropriate team with the information they need.
Work with the Product team to develop internal support tools.
Conduct end-of-semester check-ins with academics and create support plans for the next semester.
Run quarterly business reviews for priority accounts.
Lead the referral program.
Share user insights with Commercial, Sales, Operations, and Product teams.