Senior Director, Americas Carrier Operations

Cisco•Denver, DE

About The Position

The Senior Director will lead and scale Cisco’s go-to-market strategy across US Carrier Operations, Canada, and LATAM Service Provider accounts. The role unifies these areas under an integrated, multi-year carrier strategy, owns the 12-to-24+ month business plan and 18-to-36 month long-range outlook, and leads a 37-person sales organization. In partnership with Carrier Operations Engineering leadership, the position aligns Cisco’s technology stack with customer capital planning cycles and uses AI to improve sales productivity and operational scale. Success includes achieving annual bookings quotas of $500M+ and driving architectural penetration across the Americas theater. The Americas Service Provider organization works with telecommunications, carrier, and regional network operators across the United States, Canada, and Latin America to build secure, scalable, and automated network infrastructure. It serves non-Tier-1 carrier accounts and delivers over $500M in annual bookings.

Requirements

Bachelor’s degree in Business, Computer Science, Electrical Engineering, or a related field and 12+ years of progressive experience in technology sales and sales leadership; or a master’s degree (MBA or technical discipline) and 10+ years of progressive experience in technology sales and sales leadership.
4+ years of direct experience managing people managers within a technology sales or go-to-market organization.
Sales leadership experience in telecommunications and Service Provider infrastructure domains, including IP Routing, Optical Networking, Metro Ethernet, Backhaul, or Carrier Transport.
Experience managing revenue or bookings portfolios of $100M+ annually.
Experience negotiating multi-year framework agreements and enterprise software contracts with C-suite/EVP executives.

Nice To Haves

Commercial understanding of Routed Optical Networking (RON), Silicon One architectures, 5G transport, and IP-over-DWDM.
Experience leveraging AI tools and sales intelligence platforms to drive productivity gains, accelerate pipeline velocity, and optimize go-to-market workflows.
Experience leading distributed sales teams across US regional carrier, Canadian, and Latin American telecommunications markets.
Track record partnering with carrier product teams to scale managed enterprise/B2B service offerings.
Experience deploying structured sales qualification frameworks such as MEDDPICC and multi-year capacity modeling.
Demonstrated commitment to building diverse leadership benches and mentoring emerging sales managers.

Responsibilities

Unify and scale the go-to-market strategy across US Carrier Operations, Canada, and LATAM Service Provider accounts.
Build and govern an integrated, multi-year carrier strategy.
Own the 12-to-24+ month business plan and the 18-to-36 month long-range outlook.
Lead a sales organization of 37 professionals.
Align Cisco’s vertical technology stack with customer capital planning cycles.
Leverage AI to improve sales productivity and operational scale.
Achieve annual bookings quotas of $500M+ and drive architectural penetration across the Americas theater.

Benefits

Medical, dental, and vision insurance, subject to plan eligibility rules.
401(k) plan with a Cisco matching contribution.
Paid parental leave.
Short- and long-term disability coverage.
Basic life insurance.
Cisco restricted stock unit grants may be available, subject to eligibility and continued employment.
10 paid holidays per full calendar year, plus a floating holiday for non-exempt employees.
A paid day off for the employee’s birthday, a paid year-end holiday shutdown, and four paid personal wellness days.
Non-exempt employees receive 16 days of paid vacation time per full calendar year.
Exempt employees participate in a flexible vacation time off program with no defined usage limit, subject to availability and business limitations.
80 hours of sick time off provided on the hire date and each January 1 thereafter, with up to 80 unused hours carried forward.
Additional paid time away may be requested for critical or emergency family-member issues.
Optional 10 paid volunteer days per full calendar year.
Sales-plan employees earn performance-based incentive pay in addition to base salary, subject to the applicable Cisco plan; quota-based incentive compensation has no cap.