Account Manager, EMEA

Iridium Satellite•McLean, VA

About The Position

Aireon is seeking an experienced customer-facing professional to join its Customer Success team as Account Manager, EMEA. The role is responsible for identifying and independently implementing ideas and solutions that build and maintain long-term customer relationships throughout the customer lifecycle, from pre-sales engagement through implementation, service delivery, and ongoing account growth. The Account Manager serves as the primary point of contact for assigned customer accounts across EMEA. This person partners with customers to ensure a seamless experience, proactively identifies opportunities and risks, coordinates internal resources, and helps customers maximize the value they receive from Aireon’s solutions. The role works cross-functionally with Sales, Product, Operations, Engineering, and Project Management to deliver customer outcomes and support business growth. Travel of up to 60% is required. The position primarily works in an office setting and is largely sedentary, with most work performed using a computer and basic office equipment.

Requirements

Bachelor’s degree in Business, Aviation, Aerospace, Communications, or a related field, or equivalent relevant experience in lieu of a degree.
At least 8 years of relevant experience in account management, customer success, program management, or a related customer-facing role in the aviation, aerospace, or technology industry.
Excellent communication skills, including the ability to explain products, deliverables, analyses, and issues to groups outside one’s team or unfamiliar with the topic.
Ability to build relationships with leadership and colleagues outside one’s team, including executive leadership, engineering teams, operations personnel, and regulators.
Analytical mindset and ability to assess situations or problems, think critically, make decisions, and develop creative solutions.
Proactive in providing feedback and sharing knowledge, and able to act as a trusted customer advisor and internal advocate.
Ability to prioritize tasks, manage multiple priorities in a fast-paced collaborative environment, and meet deadlines.
Ability to travel up to 60%.

Nice To Haves

Experience in air traffic management (ATM), aviation, aerospace, or surveillance technology industries.
Experience working with Air Navigation Service Providers (ANSPs).
Knowledge of air traffic surveillance technologies, including ADS-B and/or Mode S.
Experience supporting complex, multidisciplinary technology implementation projects.
Familiarity with regulatory approval processes and operational change management in the aviation industry.

Responsibilities

Serve as the primary day-to-day contact for assigned customer accounts, building relationships with stakeholders including executives, engineering teams, operations personnel, regulators, and other decision-makers.
Advocate for customers within Aireon, communicating their needs across the organization and fostering satisfaction through proactive communication, issue resolution, and regular business reviews.
Monitor customer health, identify potential risks, and coordinate internal resources to resolve issues and support smooth transitions throughout the customer lifecycle.
Partner with Sales on account strategies and identify opportunities to expand Aireon’s solutions within existing customers, including supporting customer business cases and value propositions.
Support customer onboarding and implementation by coordinating with Project Management, Operations, and Engineering, and helping customers navigate operational changes, CONOPS, safety cases, and regulatory approvals where applicable.
Monitor customer performance and adoption against agreed business objectives and identify ways to improve outcomes through additional services, solutions, or professional services.
Lead internal account strategy meetings, coordinate resources across Sales, Product, Operations, Engineering, and Project Management, and communicate customer priorities to relevant stakeholders.