Operations Manager

PDS Health•Gig Harbor, WA

19d•$36 - $44

About The Position

The Operations Manager Trainee (OMT) develops the skills and company knowledge needed to independently manage a financially viable PDS-supported dental office. The role includes completing the OM Development Program through structured curriculum, on-the-job application, and development meetings, with support from a direct supervisor. The position is expected to be able to independently manage a dental office within 4–6 months after timely completion of the program. Upon completion of the training program, the role becomes salaried. The OMT helps lead office operations, team development, patient experience, and financial performance in partnership with the Owner Dentist. The position requires travel to multiple offices as needed and may involve planned or unplanned changes to travel plans.

Requirements

High school diploma or equivalent.
Five or more years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance, with a motor vehicle record check at hire, or have reliable alternate transportation that allows timely travel to multiple offices per day.
Travel to multiple offices as required; travel may be planned or unplanned and is subject to change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely, accurate decisions using information that may be vague or limited; multitask and prioritize effectively in a fast-paced, sometimes ambiguous environment.
Ability to read and interpret financial reports and legal documents, respond to inquiries, apply sound judgment under pressure, and interpret and apply policies and procedures.
Ability to work with probability, statistical inference, fractions, percentages, ratios, and proportions.
Strong personal responsibility, ability to work with others and accept direction, and commitment to continued learning and adapting processes to unique needs.
Effective verbal and written communication and presentation skills; ability to lead, prioritize team duties, coach, mentor, train, write performance evaluations, provide feedback, and handle team-member relations issues.
Strong organizational, analytical, and problem-solving abilities, with a systematic, detail-oriented, process-focused, proactive, and patient-focused approach.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

Model company culture, values, standards, and operational practices, and help foster an environment that promotes PDS culture and values.
Assess, hire, train, supervise, counsel, coach, and retain team members who are a good fit.
Investigate and resolve staff and patient issues by assessing the facts and circumstances and developing timely, effective solutions.
Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth.
Manage expenses to achieve monthly goals and budgets.
Follow cash-management and accounting protocols.
Help the team deliver the Perfect Patient Experience.
Lead, coach, and mentor team members and identify and implement opportunities for improvement.
Maintain commitments and open communication with direct supervisors, raising issues and concerns early.
Maintain a professional appearance and demeanor and communicate respectfully.
Develop proficiency with people-related functions, including assessment, hiring, retention, performance evaluations, separation processes, and compensation guidance and execution.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
By the end of the development program, demonstrate competency managing Front Office and Back Office teams and developing team members.
Develop and implement an office success plan, including staff development and protocols that support efficient operations during manager absences.
Perform other duties assigned by the direct supervisor that support improved team-member development outcomes.