Business Operations Manager

Rocketship Public Schools•San Jose, CA

19d•$85,000 - $95,000•Onsite

About The Position

Rocketship Public Schools is hiring a Business Operations Manager (BOM) to lead operational functions at a public elementary charter school campus. Reporting directly to the Principal, the BOM manages hourly Operations Specialists and oversees student meals, recess, arrival, dismissal, physical space, and campus safety. The position combines logistics and compliance with behavior management, culture-setting, coaching, and partnership with school staff and families. The BOM builds and manages systems, oversees procurement and facilities maintenance, and helps create safe, consistent campus environments that allow instructional staff to focus on teaching and learning. The BOM owns schoolwide operational systems, facilities, food service, safety and compliance, purchasing, IT coordination, assessment and health-screening logistics, and operational support for finance. The role also involves hiring, managing, evaluating, and developing Operations Specialists; collaborating with the school and national operations leadership teams; and engaging families on operational matters. In California, the role additionally owns the free/reduced-price lunch application and income-verification process. The BOM may also serve as the campus COVID Lead. The position requires at least five years of relevant experience, with school-based experience strongly preferred. The posted salary range is $85,000–$95,000 per year, commensurate with qualifications and experience. The role includes health and wellness benefits, a 403(b) retirement plan, a flexible spending account, and generous paid time off.

Requirements

At least five years of relevant experience; school-based experience is strongly preferred.
Managerial experience is strongly preferred; leadership or coaching experience involving other adults may substitute.
Experience in a fast-paced, highly analytical, entrepreneurial environment.
Ability to manage multiple critical deadlines, adapt to changing school needs, independently prioritize work, and follow tasks through to completion.
Demonstrated attention to detail, organization, and resourcefulness.
Team-player attitude and strong customer-service orientation.
Ability to communicate respectfully and empathetically with students’ families.
Ability to build trusting working relationships with people in senior- and junior-level roles, inside and outside Rocketship.
Ability to handle sensitive issues respectfully and empathetically and maintain confidentiality when required.
Strong PC-based computer skills, including spreadsheets and Google Suite, and ability to become proficient in new software programs.
Passion for Rocketship’s mission and belief that all students can achieve high levels of academic success.

Nice To Haves

School-based experience.
Managerial experience, or leadership/coaching experience involving other adults.
Spanish language proficiency, preferred in many communities but not required.
Previous experience as a teacher or school leader is common among successful BOMs.

Responsibilities

Own the logistics, staffing, and daily management of campus arrival, lunch, recess, dismissal, and physical space.
Coach Operations Specialists in behavior-management techniques through in-the-moment coaching and planned one-on-ones.
Design and lead professional development for Operations Specialists focused on behavior-management skills.
Manage campus facilities and physical space, including vendor scheduling and after-hours facilities emergencies.
Manage food service operations, including staff, meal-vendor relations, compliance, internal audits, and the financial health of the meal program.
Support the Principal on finance-related topics, including budgets, cash collection, and invoice approval.
Own school safety processes and compliance, administer training, run safety drills, and partner with the Principal in responding to emergencies.
Manage school-site procurement and purchasing, including identifying needs with the Principal, placing orders, tracking inventory, and handling returns and exchanges.
Serve as the on-site IT contact by managing IT assets, assisting staff with IT issues as able, and coordinating with central IT staff.
Support the logistics, compliance, and technology involved in administering Rocketship assessments, state tests, and health screenings such as hearing and vision screenings.
In California, manage the free/reduced-price lunch application process, including form validation and income verification.
Model Rocketship’s core values: authenticity, community, innovation, tenacity, and pursuit of excellence.
Hire, manage, and evaluate hourly Operations Specialists, and support their satisfaction and professional development.
Collaborate with the school leadership team and the national Business Operations Manager team.
Engage with parents on operational topics with a customer-service approach that honors and engages students’ families.
Have the opportunity to serve as the campus COVID Lead and help adapt staff- and student-facing procedures to mitigate COVID-19 risk.