Operations Manager Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Previous people-management or leadership experience.
• Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities while ensuring efficient workflow and a positive patient experience.
• Serve as a certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
• Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and applicable company policies, laws, regulations, and business ethics.
• Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
• Engage customers and patients, address complaints and requests, answer non-clinical questions, and model customer-service best practices.
• Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
• Complete patient and physician calls under pharmacist supervision where allowed by law.
• Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
• Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
• Coordinate the daily pharmacy schedule, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
• Manage non-clinical administrative and inventory tasks, including annual inventory preparation, under pharmacist direction.
• Drive technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring and report security concerns.
• Follow Good Faith Dispensing policy, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement Program procedures.
• Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
• Build and maintain relationships with retail partners.
• Hold technicians accountable for attendance, timeliness, training completion, legal compliance, and performance; support engagement and action planning.
• Hire, onboard, train, and schedule technicians; identify operational knowledge gaps and provide or arrange training.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active and compliant status.
• Maintain PTCB certification and complete required certifications, education credits, and company training.
• Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, seek feedback, and pursue professional development.
• Communicate messages from the support center and key emails to the pharmacy team and participate in pharmacy and store meetings.