Express Lanes and Ramp Signaling Operations Program Manager
About The Position
AECOM is seeking an Express Lanes and Ramp Signaling Operations Program Manager for the SunGuide Transportation Management Center (TMC) in Miami, Florida. The SunGuide TMC is part of the Transportation Systems Management and Operations (TSM&O) Office at the Florida Department of Transportation (FDOT) District Six, which operates and maintains intelligent transportation systems, incident management resources, and traffic management strategies across Miami-Dade and Monroe Counties. District Six operates and maintains 95 Express, Palmetto Express, and 75 Express, as well as ramp signals along I-95 and, soon, S.R. 826/Palmetto Expressway. This full-time, on-site role oversees express lanes (EL) and ramp signaling (RS) operations. The position monitors and analyzes operational performance, develops recommendations and corrective actions, conducts operational analyses, coordinates testing of system upgrades, reviews and updates operating parameters, and supports plan reviews and technical assessments. The Program Manager also provides information to stakeholders, represents the Department in meetings and presentations, and supports community outreach and public information activities. The role requires a BA/BS in a STEM discipline and six years of relevant transportation operations experience in a TMC or similar facility, or equivalent education and experience. Candidates should have leadership, coordination, communication, reporting, and real-time operational decision-making experience. A PE license or progress toward licensure and knowledge of South Florida express lanes, TMC operations, and ramp signaling are preferred. The position is on-site in Miami, and relocation is not available. The employee must be able to work alternate schedules and be on call 24 hours a day, and must pass state and federal criminal history/security checks, including a State Law Enforcement Radio System background check.
Requirements
- BA/BS degree in a science, technology, engineering, or mathematics discipline and six years of experience in an operations role within a TMC or similar transportation operations facility, or demonstrated equivalent education and experience.
- Experience in team leadership, interpersonal relations, and organization.
- Demonstrated application of management concepts, including team supervision, prioritization of competing demands, operational decision-making, and execution of business objectives.
- Ability to communicate technical information clearly, verbally and in writing, to technical and non-technical audiences.
- Experience with Windows-based applications and standard office technology.
- Experience preparing technical reports and professional correspondence.
- Experience prioritizing and coordinating real-time operational activities and competing priorities.
- Experience working effectively in a fast-paced, changing operational environment requiring proactive and reactive adjustments.
- Must pass state and federal criminal history/security background checks, including a State Law Enforcement Radio System (SLERS) background check.
- Ability to work alternate schedules and be on call 24 hours a day.
Nice To Haves
- Professional Engineer (PE) license or progress toward licensure.
- Operational knowledge of the South Florida express lanes network.
- Familiarity with Florida’s Turnpike and FDOT District Four, whose agencies coordinate with the express lanes network.
- Operational knowledge of TMC operations.
- Operational knowledge of ramp signaling.
Responsibilities
- Manage and oversee express lanes and ramp signaling operations.
- Monitor operational performance to ensure services meet required objectives and outcomes.
- Evaluate and analyze project-related performance metrics and trends.
- Develop and implement operational recommendations and corrective actions to prevent or mitigate performance degradation.
- Conduct operational analyses, including assessments of system performance and field conditions.
- Provide project-related data and information to internal and external stakeholders.
- Coordinate and support testing for software, hardware, and firmware upgrades or changes.
- Review and update operational parameters, including express lanes time-of-day, level-of-service, and traffic-density delta tables; ramp signaling central and local time-of-day tables; and minimum and maximum metering rates.
- Review and comment on plans submitted to the TSM&O Office by other entities, including FDOT offices and partner agencies.
- Attend meetings related to plan reviews.
- Conduct peer reviews of studies and technical reports developed by other FDOT units.
- Represent the Department in meetings, workshops, and presentations, including other express lanes deployments as project lead and technical expert.
- Support express lanes and ramp signaling community outreach and public information activities as requested by the Department.
Benefits
- Medical, dental, and vision benefits.
- Life, AD&D, and disability benefits.
- Paid time off and leaves of absence.
- Voluntary benefits and perks.
- Flexible work options.
- Well-being resources and employee assistance program.
- Business travel insurance.
- Service recognition awards.
- Retirement savings plan.
- Employee stock purchase plan.
- Training and development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
