Ramp Operations Supervisor

LSG Sky Chefs•Santa Ana, CA

1d•Onsite

About The Position

The Ramp Operations Supervisor is a hands-on leadership role overseeing and coordinating ground-level aircraft catering and loading activities. The supervisor monitors safety, service, and operational performance while leading frontline teams and promoting accountability, teamwork, and continuous improvement. The position operates in a fast-paced, high-pressure, time-sensitive environment and oversees personnel, equipment, workflows, and coordination with flight operations and catering teams.

Requirements

At least two years of progressive leadership experience in transportation, logistics, distribution, warehouse, or ramp operations.
Previous experience in ramp operations, distribution, logistics, or a related field.
Experience leading union and/or hourly workforces.
Strong leadership and supervisory skills.
In-depth knowledge of aviation safety regulations and procedures.
Strong employee engagement and performance management skills.
Proficiency with workforce management, scheduling, and reporting systems.
Excellent organizational and time management skills.
Ability to work under pressure and meet tight deadlines.
Strong problem-solving and decision-making abilities.
Valid driver's license and ability to operate ground service equipment.
Good knowledge of Microsoft Office and Windows-based computer applications.

Responsibilities

Oversee daily ramp operations, including loading and unloading catering equipment and supplies.
Manage ramp personnel, including scheduling, training, and performance management.
Ensure compliance with OSHA, FAA, and TSA safety regulations.
Conduct regular safety inspections and training sessions.
Coordinate with flight operations and catering teams to ensure timely and accurate aircraft loading.
Monitor and optimize ramp efficiency, equipment utilization, and workflow.
Resolve operational issues in a timely and effective manner.
Maintain accurate records and reports on ramp activities and performance metrics.
Collaborate with other departments to support smooth operations and customer satisfaction, and perform other duties as necessary.
Guide, motivate, and develop staff within Human Resources policies.
Promote company values and management principles within the department.
Manage productivity hours and costs, and initiate corrective actions when needed.
Participate in and support company-sponsored initiatives such as Quality, HACCP, Lean Manufacturing, Employee Safety, and Production systems.