Ramp Supervisor

Piedmont Airlines•Kansas City, MO

1d•Onsite

About The Position

Piedmont Airlines is seeking a Ramp Supervisor for its Ground Handling Department. The primary responsibility is to manage the department’s operational activities in accordance with established policies and procedures. The supervisor oversees training, conducts briefings, distributes training materials and checklists to mentors, creates schedules, and provides hands-on assistance to the Training Department. The role also manages and supports employees, monitors operational performance, and helps maintain on-time performance and quality customer service. The position reports to the General Manager. The work takes place in an airport ramp environment with varied weather conditions and elevated noise levels, as well as involving computers and other office equipment. The schedule may include all shifts, weekends, nights, holidays, and irregular shifts. Physical duties include frequent stooping, bending, kneeling, walking, standing, reaching, lifting, and climbing stairs; handling objects up to 70 pounds; and assisting passengers with disabilities, including pushing wheelchairs. Employment is contingent on a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Applicants must provide proof of high school or GED completion and be at least 18 years old. The job application deadline is November 9, 2026.

Requirements

Outstanding organizational skills and ability to multitask.
Ability to work independently and set and meet personal deadlines.
Ability to work well with all levels of management and support staff.
Ability to defuse conflicts among team members.
Familiarity with Microsoft Office Suite.
Ability to work a flexible schedule, including all shifts, weekends, nights, holidays, and/or irregular shifts.
Valid driver’s license and clear driving record.
Successful completion of a 10-year Criminal History Records Check and drug screen as required.
Proof of high school or GED completion.
Minimum age of 18 years.

Nice To Haves

Previous airline management experience.
Current Piedmont employee with a minimum of six months of service.
Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents.
Extensive knowledge of QIK and Sabre.
Bachelor’s degree in Aviation, Business, or a related field.

Responsibilities

Provide oversight and direct on-the-job training for new hires and recurrent training for existing employees in all ramp functions.
Conduct briefings and distribute training materials and checklists to mentors.
Create and coordinate schedules.
Provide hands-on assistance to the Training Department and feedback to direct managers.
Approve employees for release to duty after completion of training programs.
Coach staff and provide career development.
Correct non-compliant behavior and impose disciplinary action as required.
Implement the company’s culture, policies, and goals in daily work routines.
Manage employees with varied duties.
Complete administrative duties, including daily, weekly, and monthly reports.
Maximize station operational performance by adapting to changing conditions and proactively solving problems.
Supervise, direct, and monitor personnel, adjusting work as needed to support on-time performance and quality customer service.
Provide operational support when employee absences affect the operation.