Pharmacy Operations Manager

Walgreens•Wylie, TX

11d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions about discipline and termination. The manager supports patient care through activities such as patient registration, prescription data entry, medication preparation, counting and verifying where allowed by law, and patient and physician calls under pharmacist supervision. The position oversees pharmacy workflow, scheduling, inventory-related administrative tasks, recordkeeping, equipment, compliance, insurance claims, audit follow-up, and customer service. It also supports community outreach, off-site immunization clinics and events, technology and process rollouts, and pharmacy financial and operational improvement. The role requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. The manager must be fluent in reading, writing, and speaking English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire except in Community Specialty Pharmacy and Health System Pharmacy locations. Previous people-management or leadership experience and previous Walgreens experience with an “Exceeding Expectation” rating on the last performance evaluation are also listed.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while ensuring efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and applicable company policies, laws, regulations, and business ethics.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, address complaints and requests, answer non-clinical questions, and model customer-service best practices.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Coordinate the daily pharmacy schedule, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-clinical administrative and inventory tasks, including annual inventory preparation, under pharmacist direction.
Drive technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring and report security concerns.
Follow Good Faith Dispensing policy, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and maintain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, legal compliance, and performance; support engagement and action planning.
Hire, onboard, train, and schedule technicians; identify operational knowledge gaps and provide or arrange training.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active and compliant status.
Maintain PTCB certification and complete required certifications, education credits, and company training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, seek feedback, and pursue professional development.
Communicate messages from the support center and key emails to the pharmacy team and participate in pharmacy and store meetings.