Operations Director Jobs

About The Position

Requirements

• Bachelor’s degree or higher in Information Technology, Computer Science, Business Administration, or a related field.
• At least 10 years of progressive experience in technology operations.
• Advanced leadership and management experience leading complex technology operations teams.
• Proven proficiency in IT infrastructure, cloud technologies, cybersecurity, compliance, and enterprise risk management.
• Proven track record in strategic planning, technology governance, and leading large, complex operations.

Nice To Haves

• Financial services experience supporting consumer or small business banking platforms, with direct experience in Digital Banking, Consumer or Real Estate Lending, Deposits or Core Banking, or a comparable domain; experience across all domains is not required.
• Experience leading large production support, SRE, or technology operations organizations in a regulated environment, including mixed teammate and contingent workforce models.
• Demonstrated success transforming manual, tiered support models into automation-first, DevSecOps-aligned, engineering-led operating models.
• Experience implementing modern observability, event management, SLO-based reliability engineering, automated remediation, and AI-enabled production operations.
• Experience improving customer-impacting incident performance through automation of incident management, event correlation, alert triage, batch monitoring, change validation, and service request fulfillment.
• Experience operating hybrid cloud and on-premises environments, including infrastructure lifecycle management, disaster recovery, business continuity, and capacity planning for mission-critical services.
• Strong business acumen and executive presence, with experience influencing senior technology and business leaders on operational risk, investment priorities, and service reliability.
• Advanced degree or certifications such as ITIL, AWS, PMP, CISSP, SRE, or equivalent.

Responsibilities

• Lead a technology operations job area for an assigned portfolio, overseeing multiple teams led by managers and senior individual contributors.
• Own end-to-end production stability, service reliability, major incident response, problem management, operational resilience, disaster recovery readiness, and service governance for assigned platforms.
• Establish short- to mid-term operational plans and recommend strategies, priorities, and investments aligned with business and technology objectives.
• Translate technology strategies and reliability goals into roadmaps, delivery expectations, metrics, and accountable work plans.
• Implement and refine governance, risk management, compliance, production-readiness, and change-control practices; ensure first-line ownership and timely escalation of material issues.
• Serve as the senior escalation point during major incidents, directing response and recovery and communicating customer impact, business risk, mitigation, and restoration.
• Drive root-cause elimination and reduce recurring incidents through problem management, engineering remediation, automation, and management accountability.
• Define and monitor service performance using reliability and operational measures such as SLIs, SLOs, availability, recoverability, MTTR, change failure rates, incident trends, and operational risk indicators.
• Lead operational improvement and transformation programs that expand observability, AIOps, automated diagnostics, self-healing, runbook automation, and engineering-led support practices.
• Partner with application delivery, product, business, infrastructure, cybersecurity, architecture, command center, vendor, risk, and audit leaders to improve stability and operational readiness.
• Own key vendor and partner relationships and influence service levels, remediation priorities, contract outcomes, and investments.
• Manage operational performance, workforce capacity, and financial results against approved budgets while optimizing cost, quality, resilience, and colleague experience.
• Lead, coach, and develop managers and senior technical talent, building succession depth and capabilities for production engineering and SRE-aligned operations.
• Provide senior leaders with decision-ready information about service health, customer impact, systemic risk, investment needs, and progress against stability and resilience commitments.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated as applicable
• 10 sick days, prorated as applicable
• Paid holidays
• May be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan, depending on position and division