Operations Director

SBM Management Services•Houston, TX

About The Position

The Operations Director directs and implements company policy to ensure compliance with contract responsibilities. The role oversees operations and financial performance, ensuring contractual obligations and profitability are met while exceeding customer service expectations. The director also supports company goals and strategic vision, maintains a safe and compliant work environment, and manages staff directly or through subordinate managers. Travel to work locations, customer sites, or company facilities is required; driving may be necessary to perform essential functions.

Requirements

Bachelor’s degree in business, communications, or a related field from a four-year college or university and 5–10 years of experience, or an equivalent combination of education and experience.
Ability to perform the essential duties satisfactorily.
A valid driver’s license may be required.
Ability to perform management and supervisory responsibilities, including hiring, work direction, performance evaluations, and resolving employee complaints and problems.
Travel is required for this position.

Responsibilities

Manage costs and revenue to meet company financial goals, including expanding business within strategic accounts, negotiating customer increases, reducing operating costs, and changing schedules or processes.
Direct operations, directly and through subordinate managers, to meet contractual responsibilities and profitability targets while exceeding customer service expectations.
Maintain a safe work environment by implementing safety, recognition, and training programs.
Ensure compliance with local, state, and federal regulations, including FLSA, OSHA, and ADA.
Ensure budget compliance for identified accounts within the division.
Manage and retain qualified staff, ensuring they are reasonably satisfied with their positions and compensation, understand and are trained for their roles, and understand company goals and expectations and the impact of their contributions.
Provide managerial authority over Regional Operations Director(s).
Participate in developing and implementing company goals and strategic vision.
Carry out management responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, planning and assigning work, directing work, conducting performance evaluations, rewarding and disciplining employees, addressing complaints, and resolving problems.
Ensure employees are properly trained on tasks and safety requirements.
Travel to various work locations, customer sites, or company facilities as required; driving may be necessary.