Operations Office Director, SERS (Administrative Officer 4)

Commonwealth of Pennsylvania • Dauphin County, PA

6d • Hybrid

About The Position

The State Employees' Retirement System (SERS) is seeking an Operations Office Director to oversee the agency's Operations Office and lead a team providing operations support to personnel and facilities at seven locations throughout Pennsylvania. The position coordinates, establishes, and monitors goals, objectives, and performance outcome measures for the office. It provides high-level procurement and contracting guidance and oversees invoicing, print production, security badging, records retention, facilities management, employee safety, and the agency's Continuity of Operations (COOP) programs. SERS is a quasi-independent agency with delegated procurement authority and independent legal counsel.

The director oversees daily office operations and staff; coordinates training and supports major projects; prepares reports, budgets, and recommendations for senior management; directs procurement activities, including complex solicitations and payment processing; manages leases, facility maintenance, relocations, and contractor responsibilities; supports COOP planning and security access processes; and guides records retention, surplus procedures, and inventory tracking to ensure compliance with Commonwealth requirements.

SERS is one of the nation's oldest retirement plans for public employees. It manages pension benefits for more than 246,000 employees and retirees across 96 public sector employers. Its mission is to prepare members and participants to achieve financial security in retirement. The agency emphasizes ethical conduct, integrity, innovation, work-life balance, inclusion, respect, collaboration, and team development.

This is full-time employment with a 37.5-hour work week, Monday through Friday. A schedule beginning and ending between 7:30 a.m. and 5:00 p.m., with an unpaid half-hour or one-hour meal period, may be considered according to operational requirements. The schedule may not end before 4:00 p.m. Part-time work from home may be available through a hybrid telework schedule depending on operational needs. Telework requires a securely configured high-speed internet connection and work from an approved location in Pennsylvania; otherwise, the employee must work onsite at the specified work location. Telework availability may change.

Requirements

• One year of experience as an Administrative Officer 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Six years of progressively responsible and varied office management or staff work experience, including personnel management, budgeting, or procurement, and training gained through graduation from a four-year college or university; or
• An equivalent combination of experience and training.
• Meet the Pennsylvania residency requirement.
• Be able to perform the essential job functions.
• Pass a background investigation.

Responsibilities

• Oversee daily Operations Office operations and supervise staff.
• Coordinate, establish, and monitor office goals, objectives, and performance outcome measures.
• Coordinate training, support major projects, and prepare reports, budgets, and recommendations for senior management.
• Provide high-level procurement and contracting guidance and direct procurement activities, including complex solicitations, payment processing, purchasing programs, and contracts.
• Oversee agency invoicing and print production.
• Manage agency leases, facility maintenance, relocation activities, and contractor responsibilities across SERS locations.
• Oversee security badging and access processes and maintain safety procedures and systems.
• Support COOP planning and supervise the agency's employee safety and COOP programs.
• Guide records retention, surplus procedures, and inventory tracking to ensure compliance with Commonwealth requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager