Market Administrative Officer, Director
About The Position
The Market Administrative Officer leads the operations and administrative team for a Wealth Management Americas market, managing team performance and personnel decisions. The role oversees administration, facilities, cost management, employee training and coaching, compliance with legal and regulatory requirements, and service excellence. It also oversees new client accounts and client and public communications, and serves as an escalation point for service breaks, operational issues, business continuity, and issues referred from branches. The position is part of the market team and reports directly to the Divisional Administrative Office, while working closely with the Market Head. The officer leads administrative managers and support staff across the market and coaches them on all aspects of the role. Wealth Management Americas serves high-net-worth and ultra-high-net-worth individuals and families through financial advisors and tailored products and services.
Requirements
- Management experience as an administrative manager or in another substantive leadership role.
- Series 7, 66, and 9/10 licenses.
- Motivated, self-directed, and driven.
- Comfortable working in partnership and able to delegate effectively.
- Skilled at creating a positive business culture and has a strong human touch.
Responsibilities
- Lead the operations and administrative team, conduct performance reviews, and make personnel decisions.
- Manage administration and facilities, and oversee overall cost management.
- Ensure employees complete required training and receive coaching on administrative policies, procedures, and risk management.
- Ensure employees comply with legal and regulatory requirements.
- Ensure the team meets service excellence standards.
- Oversee new client accounts, client correspondence, and communications with the public.
- Act as an escalation point for service breaks, operations issues, and business continuity matters.
- Resolve escalated issues from branches.
- Lead administrative managers and support staff across the market and coach them on all aspects of the role.
Benefits
- UBS offers competitive benefits; details are available at ubs.com/employee-benefits.
- Flexible working options when possible.
- Opportunities to grow.
- A supportive team.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
