Director Of Operations

Discovery Behavioral Health•Crownsville, MD

7d•$70,000 - $105,000•Onsite

About The Position

The Director of Operations is a member of the Facility Leadership team and treatment team, responsible for maintaining client wellbeing and program integrity. The role may directly supervise and oversee departments such as Dietary, Operations, Peer Support, Drivers, EVS, and Maintenance, as well as other departments assigned by the Facility Leader. The Director ensures program policies and procedures are followed and that the facility complies with state licensing and accrediting requirements. This position oversees daily facility operations, staff training and competence, departmental performance, client services and special programming, fleet management, vendor purchasing and invoicing, and staffing grids and overtime for hourly staff in the reporting structure. It also participates in the Administrator on-call rotation and ensures accountability for patient safety, customer service, and a positive treatment experience.

Requirements

At least 2 years of experience leading teams in behavioral healthcare.
Knowledge of state licensing and accrediting standards.
Knowledge of state and federal statutes regarding patient confidentiality laws.

Nice To Haves

Bachelor’s degree preferred.
Master’s degree preferred.
At least 5 years of experience leading teams in behavioral healthcare preferred.

Responsibilities

Oversee staff training, training compliance, and staff competence to support a well-managed facility and exemplary patient experience.
Supervise, support, and provide strategic direction to departments within the role’s responsibility.
Oversee general daily operations throughout the facility.
Provide reports as required by facility leadership and monitor key performance indicators.
Create and implement action plans based on KPIs to ensure departments meet expectations.
Plan, organize, and direct services and special programming for clients.
Manage the company fleet.
Manage purchases and invoicing contracts with outside vendors.
Maintain staffing grids and monitor overtime for hourly staff members within the reporting structure.
Participate in the Administrator on-call rotation.
Hold the team accountable for patient safety, customer service, and a positive treatment experience.
Ensure program policies and procedures are followed and comply with state licensing and accrediting requirements.