About The Position
The Director, Operations - Campus & Corporate Services provides strategic leadership and operational oversight for a portfolio of complex client accounts across Sodexo’s Campus and Corporate Services segments. Reporting to the Vice President, Operations, the role is accountable for operational excellence, client retention and growth, financial performance, health and safety, talent management, and execution of strategic initiatives. The Director acts as a trusted client partner and leads multi-site operations through multiple layers of management, ensuring exceptional service delivery and sustainable business growth. The position supports client sites across Ontario and other regions as required. Greater Toronto Area-based candidates are preferred, and the role involves travel up to 50% of the time, including occasional overnight travel. Equivalent experience may be considered in place of post-secondary education.
Requirements
- 10+ years of progressive operations leadership experience within food services, facilities management, workplace experience, education, healthcare, hospitality, or corporate environments.
- Post-secondary education in Business, Hospitality, Facilities Management, Engineering, or a related field; equivalent experience will be considered.
- Proven success leading multi-site operations, managing large budgets, and delivering strong financial and client outcomes.
- Experience working within unionized and non-unionized environments.
- Strong business acumen, financial management, strategic planning, and project management skills.
- Exceptional relationship-building, communication, presentation, and influencing skills.
- Demonstrated success developing leaders and building high-performing teams.
- Proficiency with Microsoft Office Suite and business reporting tools.
- Ability to travel up to 50% of the time, including overnight travel as required.
Nice To Haves
- Bilingualism in English and French.
- Greater Toronto Area-based candidates are preferred.
Responsibilities
- Provide strategic leadership and operational direction across multiple client locations and service lines.
- Lead and support Area General Managers, District Managers, Resident District Managers, and site leadership teams to achieve business objectives and operational excellence.
- Build and maintain executive-level client relationships to support retention, satisfaction, and long-term growth.
- Drive financial performance through budget management, forecasting, cost controls, and profitability initiatives.
- Partner with Business Development teams on new business opportunities, contract renewals, service expansions, and client presentations.
- Lead new account openings, transitions, and operational improvement initiatives.
- Champion health, safety, compliance, and risk management programs across the portfolio.
- Analyze operational and financial data to identify trends, opportunities, and areas for continuous improvement.
- Support talent development, succession planning, employee engagement, and performance management initiatives.
- Ensure delivery of Sodexo standards, contractual obligations, and client expectations across all accounts.
Benefits
- Annual incentive bonus eligibility.
- Flexible work environment.
- Competitive compensation and employee benefits.
- Training and development programs.
- Opportunities for growth.
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What This Job Offers
Job Type
Full-time
Career Level
Director
