Operations Director Jobs

About The Position

Requirements

• Bachelor’s degree and 12 years of experience, or a master’s degree and 10 years of experience, or a PhD and 10 years of experience.

Responsibilities

• Lead day-to-day operations for global marketing content operations and Agency G, including intake, prioritization, capacity planning, resource coordination, delivery tracking, issue resolution, and stakeholder communications.
• Translate strategic direction and governance into practical workflows, standards, roles, decision rights, and implementation plans.
• Create effective operational connections among brand teams, global and local markets, creative and production partners, technology teams, procurement, legal, regulatory, and other enabling functions.
• Ensure teams, processes, platforms, and partners are ready to deliver work consistently across channels, brands, and geographies.
• Shape and continuously improve Agency G’s end-to-end operating model, from campaign planning and intake through creation, production, review, approval, delivery, reuse, and performance learning.
• Coordinate campaign timelines, dependencies, approvals, and cross-functional workstreams across brands, channels, markets, agencies, and enabling functions.
• Ensure operating practices reflect regulated-environment requirements, including review and approval pathways, documentation, controls, and coordination with legal, medical, and regulatory partners.
• Identify, plan, and enable opportunities to move appropriate work through Agency G while protecting quality, compliance, strategic fit, and partner experience.
• Establish clear service offerings, engagement pathways, ownership, expectations, service levels, turnaround times, quality standards, escalation paths, and feedback loops.
• Support onboarding and adoption across U.S. and international markets while enabling appropriate local flexibility within global standards.
• Standardize workflows, playbooks, templates, handoffs, and controls to reduce variation and execution friction.
• Operationalize governance frameworks for prioritization, content stewardship, compliance, and decision-making.
• Identify bottlenecks and root causes, and lead improvements to increase speed, quality, scalability, and ease of engagement.
• Maintain playbooks, guidance, training, communications, and change stories to support adoption of new ways of working.
• Identify AI and automation use cases, provide business requirements, and oversee responsible application; the role does not create the underlying tools.
• Represent marketing and Agency G needs in evaluation and selection of marketing resource management, content, workflow, and related technology.
• Partner with technology and product owners to embed approved capabilities in day-to-day workflows with human oversight, compliance, governance, change enablement, and measurement.
• Identify opportunities to use approved AI and automation to streamline repetitive work, improve routing and planning, support quality checks, increase visibility, and inform operational decisions.
• Establish and maintain dashboards for demand, capacity, cycle time, quality, service levels, utilization, adoption, content reuse, partner satisfaction, and value delivery.
• Lead regular operating reviews and contribute to monthly and quarterly business reviews, surfacing performance, risks, decisions, and improvement priorities.
• Maintain escalation routes, resolve cross-functional issues, and ensure actions and decisions are documented and completed.
• Use operational insights to inform resource choices, process improvements, service evolution, and investment recommendations.
• Oversee day-to-day delivery across internal teams and external partners, including scope, quality, service levels, schedules, and commercial expectations.
• Lead through influence across a matrixed global organization and provide direction, coaching, and accountability to operational teams and agency partners.
• Partner with finance, procurement, and legal on budgets, purchase orders, invoicing, contracts, renewals, and change controls as appropriate.
• Foster a collaborative, inclusive, improvement-oriented culture that combines operational discipline with creative problem-solving and strong service.
• Create inclusion, develop talent, and empower teams by modeling inclusive leadership, coaching employees, aligning goals, holding teams accountable, removing barriers, and connecting teams to the broader organization.

Benefits

• Company-sponsored medical insurance
• Company-sponsored dental insurance
• Company-sponsored vision insurance
• Company-sponsored life insurance
• Paid time off
• May be eligible for a discretionary annual bonus
• May be eligible for discretionary stock-based long-term incentives