Director, Sales Operations, GTS

Gartner • Fort Myers, FL

4d • Hybrid

About The Position

The Director of Sales Operations for Public Sector serves as a trusted business partner to sales leadership, driving operational excellence, strategic planning, and execution across the Public Sector organization. The role translates business priorities into scalable processes, actionable insights, and measurable outcomes that accelerate growth and improve seller productivity. It leads operating rhythms, forecasting, territory and quota planning, programs, and strategic initiatives, while aligning Sales, Service, and other cross-functional partners. The position balances long-term strategy with day-to-day execution, identifies opportunities for continuous improvement, and uses data to support decision-making and enable sales teams to achieve business objectives while delivering a strong client and seller experience. Executive presence and business acumen are required.

Requirements

• 10 or more years of business experience, or 5 or more years of consulting, project management, or other operationally equivalent work.
• Demonstrated operational and program management skills.
• Creative problem-solving ability to address new challenges with real-world impact.
• Strong verbal and written communication skills, including the ability to communicate across different levels.
• Executive leadership presence.
• Comfort with ambiguity and flexibility in a rapidly shifting environment.
• Quantitative and qualitative problem-solving aptitude and comfort making data-driven decisions.
• Advanced proficiency in PowerPoint and Excel.

Nice To Haves

• Background in sales or a sales-adjacent role, with the ability to understand the sales process and distill best practices.
• Experience with data visualization tools, automation, and process mapping.

Responsibilities

• Develop execution plans for key programs that drive growth and retention initiatives at scale.
• Collaborate with Continental Operations leaders to align, share, and implement best practices.
• Oversee reporting and analysis of business results and forecasts.
• Develop monthly operational presentations covering sales performance, causes, leading and lagging indicators, processes, programs, and other business insights.
• Lead preparation and development of meeting materials and represent the sales channel in key leadership meetings.
• Own execution of cross-functional initiatives, including planning, preparation, and logistics, to ensure high-impact program delivery.
• Build strong organizational relationships and influence and coordinate with stakeholders.
• Create content and lead sales workshops, programs, and case studies as needed.
• Identify opportunities to improve programs by regularly collecting feedback from sales teams, including bright spots and areas for improvement.
• Analyze program metrics and share insights with leadership.
• Manage and/or participate in ad hoc projects and initiatives as needed.
• Support Sales Advisory Board activities.

Benefits

• World-class benefits and competitive compensation.
• Annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan, as applicable.
• Generous paid time off.
• 401(k) match up to $7,200 per year.
• Opportunity to purchase company stock at a discount.
• Hybrid work environment with flexibility to work virtually when productive and collaborate in person.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed