Director, Sales Operations, GTS
About The Position
The Director of Sales Operations for Public Sector serves as a trusted business partner to sales leadership, driving operational excellence, strategic planning, and execution across the Public Sector organization. The role translates business priorities into scalable processes, actionable insights, and measurable outcomes to accelerate growth and improve seller productivity. The Director leads operating rhythms, forecasting, territory and quota planning, programs, and strategic initiatives, while aligning Sales, Service, and other cross-functional partners. Success requires analytical and business acumen, executive presence, the ability to influence stakeholders, and a balance of long-term strategy with day-to-day execution. The position uses data to support decision-making, identifies opportunities for continuous improvement, and enables sales teams to achieve business objectives while delivering a strong client and seller experience.
Requirements
- 10+ years of business experience, or 5+ years of consulting, project management, or other operationally equivalent work.
- Demonstrated operational and program management skills.
- Creative problem-solving ability to address new types of challenges with real-world impact.
- Strong verbal and written communication skills, with the ability to communicate across different levels.
- Executive leadership presence.
- Comfort with ambiguity and the ability to stay flexible in a rapidly shifting environment.
- Aptitude for quantitative and qualitative problem-solving and comfort making data-driven decisions.
- Advanced proficiency in PowerPoint and Excel.
Nice To Haves
- Background in sales or a sales-adjacent field, with the ability to understand the sales process and distill best practices.
- Experience with data visualization tools, automation, and process mapping.
Responsibilities
- Develop execution plans for key programs that drive growth and retention initiatives at scale.
- Collaborate with other Continental Operations leaders to align, share, and implement best practices.
- Oversee reporting and analysis of business results and forecasts.
- Develop monthly operational presentations covering sales performance, causes, leading and lagging indicators, processes, programs, and other business insights.
- Lead the preparation and development of meeting materials and represent the sales channel in key leadership meetings.
- Own execution of cross-functional initiatives, including setup, preparation, and logistics, to ensure high-impact program delivery.
- Cultivate strong relationships across the organization and influence and coordinate with required stakeholders.
- Create content and lead sales workshops, programs, and case studies as needed.
- Identify opportunities to improve existing programs by regularly engaging with sales to collect feedback on bright spots and areas for improvement.
- Analyze program metrics and share insights with leadership.
- Manage and/or participate in ad hoc projects and initiatives as needed.
- Support Sales Advisory Board activities.
Benefits
- World-class benefits.
- Highly competitive compensation and disproportionate rewards for top performers.
- Hybrid work environment with flexibility to work virtually when productive and gather with colleagues in a vibrant community.
- Annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan, as applicable.
- Generous paid time off.
- 401(k) match up to $7,200 per year.
- Opportunity to purchase company stock at a discount.
- Market-leading benefit programs.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
