Director - Clinical Operations Strategy - SMB West

Veeva Systems•Massachusetts - Boston, MA

4d•Remote

About The Position

Veeva Systems is seeking an accomplished Director of Strategy to drive adoption and growth of its Clinical Operations suite among small and mid-size life sciences companies in the Western United States. The role defines and executes market strategy for applications including CTMS, eTMF, Study Startup, Study Training, Payments, Site Connect, and OpenData Clinical. The Director acts as a trusted advisor to executive customers, supports the SMB West sales organization, represents Veeva at industry events, and collaborates with Product Management, Marketing, and Services. The role combines executive-level strategy with detailed cross-functional execution, using customer feedback and market insights to improve product positioning, the Clinical Operations roadmap, and the way smaller sponsors and CROs run clinical trials.

Requirements

At least 8 years of progressive experience in strategic leadership, business development, or product/go-to-market strategy in a clinical software, SaaS, or PaaS environment.
A track record of leadership and the ability to move between high-level strategy and detailed execution or project management across a broad product portfolio.
Strong presentation and communication skills, including the ability to explain complex operational and technical concepts to technical teams, clinical operations leaders, and C-level executives.
Bachelor’s degree.

Nice To Haves

Deep experience leading go-to-market strategy or implementation across multiple clinical operations applications, such as CTMS, eTMF, study startup, study training, payments, or site collaboration.
Experience working with small and mid-size sponsors and CROs.
Familiarity with GCP, ICH guidelines, and regulatory or compliance considerations in clinical trial technology.
MBA or advanced degree in a related field.

Responsibilities

Develop and execute strategies to increase adoption and use of Veeva’s Clinical Operations suite among small and mid-size life sciences companies across the Western United States.
Advise executive stakeholders and explain the value of a unified clinical operations platform, including its potential to improve trial oversight, site activation speed, monitoring efficiency, and operational compliance.
Partner with the SMB West sales organization to identify target accounts, educate customers, support strategic sales cycles, and help achieve territory revenue goals.
Represent Veeva as an evangelist for clinical operations technology at industry events, regional conferences, and executive customer meetings.
Collaborate with Product Management, Marketing, and Services to refine positioning and messaging, inform the Clinical Operations roadmap based on SMB demand, and support seamless delivery and customer success.
Gather customer feedback on trial-management challenges for small and mid-size sponsors, identify trends in decentralized trials and outsourcing, and provide actionable insights to improve products and business strategy.