Director - Clinical Operations Strategy - SMB West
About The Position
Veeva Systems is seeking a Director of Strategy to drive adoption and growth of its Clinical Operations suite among small and mid-size life sciences companies in the Western United States. The role defines, builds, and executes market strategies for applications including CTMS, eTMF, Study Startup, Study Training, Payments, Site Connect, and OpenData Clinical. The successful candidate will combine strategic leadership, commercial execution, and knowledge of clinical trial operations, moving between executive-level strategy and detailed cross-functional execution. The Director acts as a trusted advisor and subject matter expert to executive customers, supports Veeva's SMB West sales organization, represents the company at industry events and customer meetings, and collaborates with Product Management, Marketing, and Services. The role also gathers customer feedback and market insights to inform product development and business strategy.
Requirements
- At least 8 years of progressive experience in strategic leadership, business development, or product/go-to-market strategy, specifically within a clinical software, SaaS, or PaaS environment.
- A track record of successful leadership, with the ability to move between high-level strategy and detailed execution or project management across a broad product portfolio.
- Strong presentation skills and the ability to explain complex operational and technical concepts to technical teams, clinical operations leaders, and C-level executives.
- Bachelor's degree.
Nice To Haves
- Deep experience leading go-to-market strategy or implementation across multiple clinical operations applications, such as CTMS, eTMF, study startup, study training, payments, or site collaboration.
- Experience working with small and mid-size sponsors and CROs.
- Familiarity with GCP, ICH guidelines, and regulatory or compliance considerations in clinical trial technology.
- MBA or advanced degree in a related field.
Responsibilities
- Develop and execute strategies to increase adoption and usage of the Veeva Clinical Operations suite among small and mid-size life sciences companies across the Western United States.
- Advise executive stakeholders on the value of a unified clinical operations platform, including its impact on trial oversight, site activation speed, monitoring efficiency, and operational compliance.
- Partner with the SMB West sales organization to define target accounts, educate customers, support strategic sales cycles, and help achieve territory revenue goals.
- Represent Veeva as a clinical operations technology evangelist at industry events, regional conferences, and executive customer meetings.
- Collaborate with Product Management, Marketing, and Services to refine positioning and messaging, shape the Clinical Operations roadmap based on SMB market demand, and support seamless delivery and customer success.
- Gather customer feedback on clinical trial management challenges among small and mid-size sponsors and identify trends in decentralized trials and outsourcing models.
- Provide actionable market insights to improve Clinical Operations products and the broader business strategy.
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO
- Company-paid holidays
- Retirement programs
- 1% charitable giving program
- Potential eligibility for variable bonus and/or stock bonus
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What This Job Offers
Job Type
Full-time
Career Level
Director
