Director of Clinical Operations, Strategy, and Innovation

Devoted Health • Waltham, MA

3d • $182,000 - $247,000 • Remote

About The Position

The Director of Clinical Operations & Innovation is a high-ownership operational leader and architect responsible for advancing Devoted Medical’s organization-wide efforts to deliver strong clinical outcomes for hundreds of thousands of members. The role combines strategic problem-solving, rapid-cycle experimentation, and operational execution across complex, cross-functional systems.

The position focuses on streamlining care coordination, expanding member engagement across clinical services and channels, improving the performance of member encounters and high-impact care actions, and building cross-channel clinical programs that can scale. The Director designs strategies and workflows, takes initiatives from pilots through rollout, analyzes performance using quantitative models, and leads directly and through influence while prioritizing the needs of frontline clinicians.

Devoted Health describes its culture as high-trust, flat, collaborative, and focused on speed, clear thinking, and clinical results. Its mission is to improve the health and well-being of older Americans through integrated care, data, and technology. The position is remote, as indicated by the job posting’s remote designation.

Requirements

• At least 8 years of high-ownership operational leadership in complex, fast-moving, or regulated environments, such as technology operations, healthcare operations, marketplace operations, or strategy and operations.
• A proven track record of mapping, optimizing, and scaling cross-functional processes that drive core business metrics.
• Comfort building quantitative models, evaluating experiments probabilistically, and distinguishing meaningful signals from data noise.
• Ability to connect broad strategy with hands-on problem-solving, including addressing workflows manually while developing future automated solutions.
• Experience guiding cross-functional teams directly and laterally with a frontline-first mindset.

Nice To Haves

• Experience mastering intricate operational domains quickly; healthcare or value-based care experience is a plus but not required.
• Pragmatic curiosity about modern technology tools, such as using LLMs or prompting to optimize daily workflows.
• High comfort with ambiguity and rapid change cycles.

Responsibilities

• Design organization-wide strategies and system workflows tied to core operational and clinical outcome metrics.
• Partner with clinical, product, technology, and frontline teams to take initiatives from pilot phase through full-scale rollout.
• Analyze variability, develop decision frameworks, and identify performance drivers using rigorous probabilistic models.
• Lead directly and through influence, prioritizing workflows that enable and unblock frontline clinicians.
• Streamline care coordination, including efforts such as speeding up labs and preventive screenings.
• Deepen member engagement across clinical services and channels.
• Improve process performance for delivering, evaluating, and refining high-impact care actions.
• Build and expand cross-channel clinical programs to meet members where they are.

Benefits

• Employer-sponsored health, dental, and vision plans with low or no premium.
• Generous paid time off.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• Parental leave program.
• 401K program.
• Bonus eligibility for roles below Director level; Director and above are excluded.
• Commission eligibility for Sales roles.
• Additional total rewards offerings; details not specified.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed