Regional Fixed Operations Director
About The Position
The Regional Fixed Operations Director oversees all Service and Parts departments at Napleton dealerships within an assigned market. The role focuses on business growth and improving customer and associate experience, with accountability for financial performance, customer satisfaction, marketing, manufacturer relations, staffing, and coordination of regional service and parts activities. The position works with dealership leaders to assess performance, address operational issues, implement company initiatives, and develop plans and talent across the region. It includes store visits and other business-unit interactions, coordination of marketing and training efforts, budget participation, and compliance oversight.
Requirements
- High school diploma or equivalent.
- Valid driver's license.
- At least 5 years of automotive dealership Service and Parts leadership experience at store and multi-unit levels.
- Strong attention to detail.
- Ability to train and mentor.
- Prior managerial accounting and profit-and-loss responsibility.
- Strong leadership and organizational skills.
- Strong communication skills.
Responsibilities
- Analyze Service and Parts operations performance, including financial results, customer satisfaction index (CSI), warranty trends, inventory performance, and facility utilization.
- Direct prioritized actions and accountability to address out-of-line conditions and capitalize on opportunities.
- Assist Service and Parts Managers and General Managers in developing and following up on results-oriented business-unit action plans.
- Champion company initiatives in the region by assessing, training, implementing, and certifying as applicable.
- Interact with business units through store visits, telephone, and written correspondence.
- Participate in and coordinate collective marketing efforts.
- Monitor morale and advise regional leadership on appropriate courses of action.
- Develop a regional succession plan to support continuous Service and Parts operations development.
- Oversee recruiting, selection, and staffing for store fixed operations across the region.
- Recruit, develop, and inspire high-performing teams.
- Evaluate and coordinate training initiatives, recognition, and team-building.
- Participate in annual budget preparation and validation using quantifiable data and initiatives.
- Ensure compliance and report activities that could expose the corporation to avoidable risk.
- Lead assigned staff effectively and coordinate external resources.
Benefits
- Medical, dental, and vision coverage.
- 401(k).
- Paid time off (PTO).
- Paid training.
- Discounts on products, services, and vehicles.
- Growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
