Automotive Fixed Operations Director
About The Position
The Fixed Operations Director is responsible for ensuring the customer experience meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction. The role also involves building customer relationships, creating a positive work environment, and properly managing departmental assets. The director oversees the operation and inspection of the automotive service unit, including quality and compliance; manages client price negotiations; oversees hiring, training, and performance evaluation of service staff; maintains account and financial records; ensures compliance with environmental laws and regulations; oversees procurement of parts and equipment; and stays current on developments in the automotive service industry.
Requirements
- Automotive background.
- Two years of supervisory experience preferred.
- Five years of management experience preferred.
Nice To Haves
- Two years of supervisory experience.
- Five years of management experience.
Responsibilities
- Oversee operations and inspections in the auto service unit to ensure compliance, proper components, and quality standards.
- Conduct price negotiations with clients to reach favorable agreements for both management and clients.
- Oversee hiring and training of an effective auto service team.
- Maintain accurate records of accounts and relevant financial information.
- Ensure automotive service staff comply with environmental laws and regulations.
- Oversee procurement of vehicle parts, automotive equipment, and other items required by the auto service department.
- Evaluate automotive service staff performance, recognize effective employees, and guide underperforming employees.
- Attend workshops and study relevant publications to stay current with developments in the automotive service industry.
- Monitor and improve customer satisfaction, build customer relationships, create a positive work environment, and manage departmental assets.
Benefits
- An excellent benefits package.
- Compensation is competitive with the retail automotive industry and based on experience.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
