Fixed Ops Director

Penske Automotive Group•Santa Ana, CA

3h•$180,000 - $300,000

About The Position

Crevier BMW is seeking an experienced Service and Parts Director to motivate and monitor the performance of the service and parts departments. The role is responsible for delivering exceptional customer experiences, running efficient and profitable service and parts operations, and leading teams to meet departmental and organizational goals. The director hires, manages, trains, and motivates staff, sets goals based on individual skill levels, and fosters a positive workplace that supports employee morale and customer satisfaction. The position includes supervisory responsibilities and requires compliance with regulations affecting operations. The work is primarily in an office environment with heating and air conditioning, with physical activity and lifting requirements. Evenings, weekends, and holidays may be required.

Requirements

High school diploma or equivalent, and five years of related experience, or an equivalent combination of education and experience.
Minimum of 3–5 years of parts and service experience.
Proven management leadership with successful experience in automotive retail management.
Ability to hire and manage personnel and lead a team toward departmental and organizational goals.
Computer proficiency.
Good communication skills, including the ability to communicate face-to-face, by phone, or through other means.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to perform arithmetic calculations, compute rates, ratios, and percentages, interpret bar graphs, and calculate discounts, interest, and commissions.
Ability to understand and follow work rules and procedures, apply common sense to instructions, work independently, and complete assignments within established parameters.
Ability to interact well with others and positively influence morale.
Ability to work evenings, weekends, and holidays as required.
Ability to meet the stated physical demands, including lifting, prolonged standing, occasional long periods of sitting, pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, hearing, talking, and repetitive motion.

Nice To Haves

Associate's degree or equivalent.
Five to seven years of related experience and/or training, or an equivalent combination of education and experience.
Minimum of 3–5 years of parts and service experience.

Responsibilities

Motivate and monitor the performance of the service and parts departments.
Run efficient service and parts departments focused on customer satisfaction and profitability.
Hire, manage, discipline, and terminate personnel as needed to meet departmental and organizational goals.
Lead, train, and motivate service and parts teams; set goals based on individual skill levels and promote employee morale.
Demonstrate proper techniques for body shop repairs in accordance with accepted standards and company policy.
Understand, keep abreast of, and comply with federal, state, and local regulations affecting operations, including hazardous waste disposal, emergency response, and OSHA Right-to-Know.
Process and organize data for management analysis.