Fixed Operations Director

Camping World•Fairmont, WV

18h

About The Position

Camping World is seeking a Fixed Operations Director to lead service-center operations and deliver high customer satisfaction and profitability. The director supports and manages the Service Manager(s), oversees performance of the service department, and helps maintain a safe, functional working environment. This commission-based role offers estimated total annual compensation of $95,000–$145,000 or more, including base pay and variable compensation.

Requirements

Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred.
Demonstrated ability to ensure high customer satisfaction and profitability in a fast-paced, deadline-driven environment.
Strong written and verbal communication skills.
Proficiency in dealership software such as ADP, IDS, or Reynolds & Reynolds.
Intermediate or better skills in Microsoft Word, Excel, and Outlook.
Ability to read and analyze P&L reports.
Valid driver's license required.
May lift up to 25 lbs and/or move up to 50 lbs with assistive devices.
Prolonged periods of standing, stooping, crawling, and bending.
Exposure to heights and hazards related to working with electrical and welding equipment.
Ability to work in conditions involving heat, cold, humidity, noise, dust, and wetness.

Nice To Haves

Knowledge of RVs and RV systems.

Responsibilities

Support and manage the Service Manager(s) as part of the location’s Fixed Operations team.
Ensure consistently high internal and external customer satisfaction throughout the service department.
Drive profitability through increased sales, gross profit, P&L management, and labor cost control.
Build a high-performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through associate development and effective hiring practices.
Foster a culture of employee development and retention, customer satisfaction, and philanthropy.
Create and maintain strong working relationships with external vendors.
Meet or exceed monthly budget projections.
Maintain a safe and functional working environment.

Benefits

Paid time off
401(k)
Employee Assistance Program
Good Sam Roadside Assistance
Discounts
Paid parental leave, subject to eligibility
Tuition reimbursement, subject to eligibility
On-the-job training opportunities
Comprehensive benefits for full-time associates, including medical, dental, and vision coverage
Dental and vision coverage available to part-time associates