Fixed Operations Director

Camping World Holdings, Inc.•Woodland, WA

12d•$95,000 - $145,000

About The Position

Camping World is seeking a Fixed Operations Director to lead operations at a growing Service Center. The role is responsible for delivering high levels of customer satisfaction and profitability, supporting and managing Service Manager(s), and overseeing the service department’s financial performance, team development, vendor relationships, budgets, and workplace safety. This is a commission-based role with uncapped commissions. The stated estimated total annual compensation range, including base pay and variable compensation earned, is $95,000–$145,000 or more.

Requirements

Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred.
Demonstrated ability to ensure high customer satisfaction and profitability in a fast-paced, deadline-driven environment.
Strong written and verbal communication skills.
Proficiency in dealership software such as ADP, IDS, or Reynolds & Reynolds.
Intermediate or better skills in MS Office, including Word, Excel, and Outlook.
Ability to read and analyze P&L reports.
Valid driver’s license required.
May lift up to 25 lbs and/or move up to 50 lbs with assistive devices.
Ability to endure prolonged periods of standing, stooping, crawling, and bending.
Ability to work around heights and hazards related to electrical and welding equipment.
Ability to work in heat, cold, humidity, noise, dust, and wetness.

Nice To Haves

Knowledge of RVs and RV systems.

Responsibilities

Support and manage the Service Manager(s) as part of the location’s Fixed Operations team.
Ensure consistently high internal and external customer satisfaction throughout the service department.
Drive profitability through increased sales, gross profit, P&L management, and labor cost control.
Build a high-performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through associate development and effective hiring practices.
Foster a culture that promotes employee development and retention, customer satisfaction, and philanthropy.
Create and maintain strong working relationships with external vendors.
Meet or exceed monthly budget projections.
Maintain a safe and functional working environment.

Benefits

Paid time off
401(k)
Employee Assistance Program
Good Sam Roadside Assistance
Discounts
Paid parental leave, if eligibility requirements are met
Tuition reimbursement, if eligibility requirements are met
On-the-job training opportunities
Comprehensive benefits for full-time associates, including medical, dental, and vision coverage
Access to dental and vision coverage for part-time associates