Fixed Operations Manager

MarineMax•Pensacola, FL

About The Position

The Fixed Operations Manager oversees service, parts, and marina department operations and is responsible for their reputation, efficiency, and profitability. The role focuses on improving sales performance and FANS Scores while maintaining customer satisfaction, operational standards, and compliance. The manager leads and develops department personnel, supports warranty administration, monitors departmental performance, and ensures marina occupancy and property upkeep.

Requirements

Ability to lift, push, pull, or carry heavy objects, at times more than 50 pounds.
Ability to stand and walk for long periods, sometimes up to several hours a day.
Ability to climb vertical ladders and navigate stairs, including entering and exiting boats through hatches.
Ability to work in extreme weather conditions, including heat and cold.
Ability to work with others and establish and maintain positive relationships across departments.
Ability to speak effectively with customers.
Ability to work with minimum supervision.
Knowledge of products sold.
Ability to maintain accurate accounting of transactions and accurate inventory.

Responsibilities

Prepare annual operating budgets, goals, and objectives for each fixed operations department and monitor performance.
Direct the hiring and training of managers for the service, parts, and marina departments.
Work with fixed operations department managers to improve profitability and efficiency.
Build positive customer relationships and ensure staff are helpful and prioritize customer satisfaction, referrals, and repeat business.
Work with customers and warranty clerks to administer warranty claims and apply warranty guidelines.
Maintain compliance with company service and pricing policies.
Keep abreast of applicable federal, state, and local regulations and comply with regulations, hazardous waste disposal requirements, and OSHA regulations.
Provide training and guidance to fixed operations personnel to promote productivity and a consistent customer experience.
Assist the Service Manager in establishing individual goals and tailored training curricula for team members.
Recruit, hire, train, coach, evaluate, motivate, and reward department team members.
Ensure department personnel represent the store professionally and receive appropriate uniforms in compliance with the company dress code.
Cross-train employees to assume managers’ responsibilities during absences.
Ensure employees are trained to the appropriate skill level and manufacturer certification requirements for their positions.
Maintain marina occupancy and efficiency levels.
Ensure the location property is properly maintained and suitably kept up.
Keep the General Manager informed of trends and opportunities in fixed operations.
Perform other duties as assigned.