Fixed Operations Director

Camping World•Benton, AR

About The Position

Camping World is seeking a Fixed Operations Director to lead operations at a growing Service Center. The role is responsible for achieving high customer satisfaction and profitability, supporting and managing Service Manager(s), and driving the performance of the service department. The Director leads team development, vendor relationships, budget performance, and workplace safety.

Requirements

Demonstrated ability to ensure high customer satisfaction and profitability in a fast-paced, deadline-driven environment.
Strong written and verbal communication skills.
Proficiency in a dealership software system such as ADP, IDS, or Reynolds & Reynolds.
Intermediate or better skills in MS Office, including Word, Excel, and Outlook.
Ability to read and analyze P&L reports.
Valid driver's license.
Ability to lift up to 25 lbs and/or move up to 50 lbs with assistive devices.
Ability to perform prolonged periods of standing, stooping, crawling, and bending.
Ability to work around heights and hazards related to electrical and welding equipment, as well as heat, cold, humidity, noise, dust, and wetness.

Nice To Haves

Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred.
Knowledge of RVs and RV systems is a plus.

Responsibilities

Support and manage the Service Manager(s) as part of the location’s Fixed Operations team.
Ensure a consistently high level of internal and external customer satisfaction throughout the service department.
Drive profitability through increased sales, gross profit, P&L management, and labor cost control.
Build a high-performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through associate development and best hiring practices.
Foster a culture that promotes employee development and retention, customer satisfaction, and philanthropy.
Create and maintain strong working relationships with external vendors.
Meet or exceed monthly budget projections.
Maintain a safe and functional working environment.

Benefits

Paid Time Off
401(k)
Employee Assistance Program
Good Sam Roadside Assistance
Discounts
Paid parental leave, if eligibility is met
Tuition Reimbursement, if eligibility is met
On-the-job training opportunities
Comprehensive benefits for full-time associates, including medical, dental, and vision coverage
Dental and vision coverage access for part-time associates