Fixed Operations Director

Camping World•Woodland, WA

About The Position

Camping World is seeking a Fixed Operations Director to lead fixed operations at a Service Center. The role is responsible for delivering high customer satisfaction and profitability, supporting and managing the Service Manager(s), and driving the service department’s business performance. The Director develops a high-performing team, maintains vendor relationships, meets budget projections, and ensures a safe, functional workplace. This is a commission-based role with uncapped commissions. The estimated total annual compensation range, including base pay and earned variable compensation, is $95,000–$145,000 or more. Camping World also offers eligible associates benefits and on-the-job training opportunities.

Requirements

Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred.
Demonstrated ability to ensure high customer satisfaction and profitability in a fast-paced, deadline-driven environment.
Strong written and verbal communication skills.
Proficiency in a dealership software system such as ADP, IDS, or Reynolds & Reynolds.
Intermediate or better skills in MS Office, including Word, Excel, and Outlook.
Ability to read and analyze P&L reports.
Valid driver's license required.
May lift up to 25 lbs. and/or move up to 50 lbs. with assistive devices.
Prolonged periods of standing, stooping, crawling, and bending.
Exposure to heights and hazards related to working with electrical and welding equipment.
Work in environmental conditions that include heat, cold, humidity, noise, dust, and wetness.

Nice To Haves

Knowledge of RVs and RV systems.

Responsibilities

Support and manage Service Manager(s) as part of the Fixed Operations team at the location.
Ensure consistently high internal and external customer satisfaction throughout the service department.
Drive profitability through increased sales, gross profit, P&L management, and labor cost control.
Build a high-performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through ongoing associate development and effective hiring practices.
Foster a culture that promotes employee development and retention, customer satisfaction, and philanthropy.
Create and maintain strong working relationships with external vendors.
Meet or exceed monthly budget projections.
Maintain a safe and functional working environment.

Benefits

Paid Time Off
401(k)
Employee Assistance Program
Good Sam Roadside Assistance
Discounts
Paid parental leave, if eligibility is met
Tuition reimbursement, if eligibility is met
On-the-job training opportunities
Comprehensive benefits package for full-time associates, including medical, dental, and vision coverage
Dental and vision coverage access for part-time associates