Fixed Operations Director

Camping World • Spring, TX

1d

About The Position

Camping World is seeking a Fixed Operations Director to lead operations at a Service Center. The role supports and manages the Service Manager(s) and is responsible for delivering high customer satisfaction and profitability. The Director drives sales, gross profit, P&L performance, labor cost control, and achievement of monthly budget projections while building and developing a high-performing service team. The position also focuses on employee development and retention, customer satisfaction, philanthropy, vendor relationships, and maintaining a safe, functional working environment.

This commission-based role offers an estimated total annual compensation range of $95,000–$145,000 or more, including base pay and variable compensation earned. Camping World offers paid time off, a 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, eligible paid parental leave and tuition reimbursement, and on-the-job training opportunities. Full-time associates are offered a comprehensive benefits package, including medical, dental, and vision coverage.

Requirements

• Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred.
• Demonstrated ability to ensure high customer satisfaction and profitability in a fast-paced, deadline-driven environment.
• Strong written and verbal communication skills.
• Proficiency in a dealership software system, such as ADP, IDS, or Reynolds & Reynolds.
• Intermediate or better skills in MS Office, including Word, Excel, and Outlook.
• Ability to read and analyze P&L reports.
• Valid driver's license.
• May lift up to 25 lbs. and/or move up to 50 lbs. with assistive devices.
• Prolonged periods of standing, stooping, crawling, and bending.
• Exposure to heights and hazards related to working with electrical and welding equipment.
• Work in environmental conditions that include heat, cold, humidity, noise, dust, and wetness.

Nice To Haves

• Knowledge of RVs and RV systems.

Responsibilities

• Support and manage the Service Manager(s) as part of the location’s Fixed Operations team.
• Ensure consistently high internal and external customer satisfaction throughout the service department.
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control.
• Build a high-performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through associate development and effective hiring practices.
• Foster a culture that promotes employee development and retention, customer satisfaction, and philanthropy.
• Build and maintain strong working relationships with external vendors.
• Meet or exceed monthly budget projections.
• Maintain a safe and functional working environment.

Benefits

• Paid time off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave, if eligibility requirements are met
• Tuition reimbursement, if eligibility requirements are met
• On-the-job training opportunities
• Comprehensive benefits package for full-time associates, including medical, dental, and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed