Fixed Operations Director
About The Position
Camping World is seeking a Fixed Operations Director to oversee service-center operations and deliver high customer satisfaction and profitability. The role supports and manages the Service Manager(s), drives service-department performance, and builds a capable, high-performing team. It also fosters a culture of employee development and retention, customer satisfaction, and philanthropy, while maintaining vendor relationships and a safe, functional work environment. This is a commission-based role with uncapped commissions. The estimated total annual compensation range, including base pay and variable compensation earned, is $95,000–$145,000 or more. Benefits and other offerings are described below; eligibility may apply to some offerings.
Requirements
- Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred.
- Demonstrated ability to ensure high customer satisfaction and profitability in a fast-paced, deadline-driven environment.
- Strong written and verbal communication skills.
- Proficiency in a dealership software system such as ADP, IDS, or Reynolds & Reynolds.
- Intermediate or better skills in MS Office, including Word, Excel, and Outlook.
- Ability to read and analyze P&L reports.
- Valid driver's license required.
- Ability to lift up to 25 lbs and/or move up to 50 lbs with assistive devices.
- Ability to tolerate prolonged periods of standing, stooping, crawling, and bending.
- Ability to work around heights and hazards related to electrical and welding equipment, as well as heat, cold, humidity, noise, dust, and wetness.
Nice To Haves
- Knowledge of RVs and RV systems is a plus.
Responsibilities
- Support and manage the Service Manager(s) as part of the Fixed Operations team at the location.
- Ensure consistently high internal and external customer satisfaction throughout the service department.
- Drive profitability through increased sales, gross profit, P&L management, and labor cost control.
- Build a high-performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through ongoing associate development and effective hiring practices.
- Foster a culture promoting employee development and retention, customer satisfaction, and philanthropy.
- Create and maintain strong working relationships with external vendors.
- Meet or exceed monthly budget projections.
- Maintain a safe and functional working environment.
Benefits
- Paid Time Off
- 401(k)
- Employee Assistance Program
- Good Sam Roadside Assistance
- Discounts
- Paid parental leave (if eligibility is met)
- Tuition reimbursement (if eligibility is met)
- On-the-job training opportunities
- Full-time associates are offered a comprehensive benefits package including medical, dental, vision, and more.
- Part-time associates are offered access to dental and vision coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
