Regional Dir Operations

Reliant Rehabilitation•, MI

5d•$100,000 - $120,000

About The Position

The Regional Director of Operations (RDO) directs clinical rehabilitation operations across multiple practices in an assigned geographic market under the supervision of the Regional Vice President (RVP). The role is accountable for financial, employee relations, customer service, and clinical objectives through effective leadership and management of staff and customers. The RDO maintains professional interactions with facilities and clients, represents Reliant Rehabilitation’s commitment to quality and service, follows company policies and procedures, and adheres to state and federal regulations. The RDO schedules and deploys clinical staff, supports quality patient care and staff development, oversees caseload management and clinical programs, and conducts clinical and compliance audits. The position also manages facility start-ups, labor costs, customer issues, financial performance, employee retention, and corrective action plans. Travel of up to 75% may be required between facilities during scheduled hours. The role may require varying hours and shifts, including weekends and holidays, and the incumbent must comply with the position description for their licensed discipline. The position must be licensed and located in Michigan. Reliant describes itself as a large independent rehabilitation therapy provider serving skilled nursing facilities and long-term acute hospitals, with corporate and clinical leadership support and opportunities for continuing education and career growth.

Requirements

Must be licensed and located in Michigan.
Associate degree or higher in Occupational Therapy, Physical Therapy, or Speech-Language Pathology.
At least five years of clinical experience, including at least three years in patient care and one to two years of successful clinical management.
Valid credentials demonstrating that state regulatory board requirements to practice in the assigned state are met; must meet other required regulatory standards to practice.
Proficient knowledge of Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Basic Internet navigation skills.
Must be able to travel between facilities during scheduled hours.
Must be able to work varying hours and shifts, including weekends and holidays.
Must comply with the position description for the discipline of the current license.

Responsibilities

Schedule and deploy clinical staff to meet facility program needs.
Direct the provision of quality patient care, provide patient-care skills development opportunities, and deliver patient care as required within the scope of practice.
Ensure company and customer policies, procedures, and patient-care standards are met in assigned facilities.
Implement and manage staffing objectives for the geographic area.
Serve as an appropriate clinical resource by line of business and conduct routine clinical and compliance audits in assigned and adjacent areas as delegated.
Direct efficient caseload management and patient scheduling, including resident screening, patient assignment, treatment-outcome review, efficiency requirements, and implementation of clinical programs.
Review and analyze facility case mix and contribution margin.
Communicate with facility staff and referral sources to obtain clinical information about new or potential facility admissions.
Direct development of action plans and ensure deficiencies identified through clinical audits or compliance investigations are addressed with good outcomes.
Manage new facility start-ups and labor costs within the geographic area.
Manage the practice to meet or exceed financial objectives and participate in developing financial goals.
Manage day-to-day customer issues and work toward satisfactory resolution.
Develop corrective action plans for identified risks or concerns and ensure deficiencies are resolved with good outcomes.
Implement an ongoing documentation peer-review system within assigned facilities.
Monitor and achieve area-specific employee-retention objectives within assigned facilities.
Supervise staff across multiple facilities, including training, scheduling, coaching, resolving issues, maintaining personnel records, and assisting with discipline and terminations.
Travel between facilities as required, potentially up to 75%, during scheduled hours.