Night Auditor
DelMonte Hotel Group • Providence, RI22d
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Night Auditor
DelMonte Hotel Group•Providence, RI
About The Position
As a Night Auditor/Overnight Front Desk Clerk, you will perform a variety of guest-service activities while providing the highest level of service possible. The role includes front-desk duties, guest assistance, overnight financial and reporting procedures, and supporting the cleanliness and upkeep of the hotel lobby and surrounding areas. At properties with shuttle service, the position may also include arranging shuttle runs and transporting guests.
Requirements
- 1 to 3 months of related experience, a high school diploma or GED, or an equivalent combination of education and experience.
- Strong work ethic and drive to exceed expectations.
- Excellent communication skills.
- Solid organizational, time-management, and prioritization skills.
- Exceptional customer-service skills.
- Ability to multitask in a fast-paced environment.
- Basic computer and administrative skills.
- Availability to work an overnight schedule.
Responsibilities
- Greet, register, and assign rooms to guests.
- Answer telephone calls.
- Post guest charges, compute bills, collect payments, and make change.
- Make and confirm reservations, monitor room availability, and block rooms.
- Program wake-up calls and handle guest mail and messages.
- Open and close shifts and make cash drops as necessary.
- Maintain market stock and the coffee area as needed.
- Finalize transactions completed during the day and process credit card transactions.
- Prepare and print folios for departing guests.
- Create, print, file, and transmit required reports.
- Compile daily sales figures and complete daily reports.
- Complete end-of-month procedures.
- Ensure the hotel PMS system is balanced with the reservations system and correct discrepancies.
- Provide information about hotel hours and services, including restaurant, lounge, and room service.
- Provide guests with directions and information about the local area.
- Help maintain the cleanliness of the lobby, front entrance, and surrounding areas.
- Check lobby fixtures, equipment, and conditions for proper operation and maintenance, and report deficiencies.
- Schedule shuttle runs for guests at hotels with shuttle service.
- Provide safe transportation to guests using the hotel shuttle vehicle at select-service properties.
Benefits
- Competitive pay.
- Comprehensive benefit packages for full-time positions.
- Hotel room discounts at locations around the globe.
- Discounts on food and beverages.
- Professional development and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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