Hotel Night Auditor

Churchill Downs Incorporated • Oxford, ME

22d • $16 - $17

About The Position

The Hotel Night Auditor provides guest service throughout the hotel experience, including reservations, answering questions, and check-in and check-out. The role manages reservations, processes payments, answers incoming calls, shares information about the hotel and surrounding area, and promotes hotel amenities, dining, events, and packages. As a key guest contact during overnight hours, the Night Auditor helps create a welcoming, friendly, and positive experience. The position also performs nightly hotel audits and reconciles guest folios.

Requirements

• Minimum of one year of prior experience in a guest service capacity.
• Excellent guest service skills; attentive and detail oriented.
• Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously.
• Effective communication skills with guests and coworkers.
• Basic math skills and ability to accurately handle cash and process sales transactions.
• Prior computer experience with Microsoft Office and email.
• Ability to create a positive and upbeat work environment.

Nice To Haves

• High school diploma or equivalent preferred.
• Point-of-sale system experience preferred.

Responsibilities

• Perform the hotel audit nightly.
• Reconcile guest folios and identify and correct errors.
• Answer incoming calls, operate the telephone system, record guest messages, and relay them to the appropriate parties.
• Manage online, phone, and in-person reservations, including creating and editing reservations.
• Complete check-in and check-out tasks, collect necessary information such as contact details, and verify payment methods.
• Answer guest questions about the facility and surrounding area.
• Promote internal events, dining, and packages.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED