Night Auditor

Highgate Hotels • Rosemont, IL

23d • Onsite

About The Position

The Night Auditor reconciles hotel cashier transactions, reviews, organizes, and compiles management reports, and ensures the accuracy of guest billings and city ledger transactions. The role communicates concerns and related issues to management and performs guest service agent duties as needed, including check-in, check-out, switchboard operation, and reservations.

The position is based at Residence Inn Ohare/Rosemont in Rosemont, Illinois, and is a late/overnight-shift role. It requires financial and basic arithmetic skills, attention to reporting accuracy, guest-service abilities, and the ability to prioritize work and meet deadlines. The role also involves maintaining guest satisfaction, confidentiality, safe and efficient hotel operations, and regular attendance in accordance with hotel standards.

Requirements

• High school diploma or equivalent and/or one year of progressive experience in a hotel or related field.
• Computer knowledge and skills.
• Ability to understand financial information and data and perform basic arithmetic functions.
• Effective verbal and written communication with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask, prioritize departmental functions, and meet deadlines.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain confidentiality, show initiative, and anticipate guest or operational needs.
• Ability to maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
• Flexible availability; long hours are sometimes required.

Nice To Haves

• Guest service experience.

Responsibilities

• Reconcile hotel cashier transactions and audit and reconcile financial and statistical reports.
• Review, organize, compile, prepare, and distribute daily and month-end management reports, including operating, discount program, and tax reports.
• Audit and reconcile Front Desk and Food & Beverage cashier work.
• Audit, reconcile, consolidate, and transmit credit card transactions promptly.
• Ensure accuracy of reported numbers and statistics, and input and update financial information in the corporate communications network.
• Perform daily, weekly, monthly, and annual data-processing system functions as required.
• Perform guest services duties as needed, including checking guests in and out, taking reservations, and making wake-up calls.
• Handle guest requests and work to ensure overall guest satisfaction.
• Keep management informed of unusual operational or financial events and deviations from policies or procedures.
• Respond to governmental inquiries upon receipt.
• Attend required hotel meetings and training; cross-train in other accounting or hotel-related areas as needed.
• Maintain regular attendance, appropriate uniform and nametag, personal appearance, confidentiality, and compliance with hotel standards and regulations.
• Prioritize and multitask to meet deadlines, identify and address operational problems, and perform other duties requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED