Hotel Night Auditor

McKibbon Hospitality•Hilton Head Island, SC

22d

About The Position

The Hotel Night Auditor is the main point of contact for guests during overnight hours and represents the property by communicating in a welcoming and efficient manner while addressing guest needs. The role maintains positive guest relations, resolves complaints, handles check-ins and guest requests, and coordinates relevant information with hotel departments and incoming shifts. The Night Auditor also supports overnight hotel operations by maintaining front desk work areas, resolving room-status discrepancies with housekeeping, and learning Food and Beverage operations to provide coverage as needed. Shifts vary by hotel and are listed as either 10 p.m.–6 a.m. or 11 p.m.–7 a.m.

Requirements

Previous experience as a front desk agent or in a similar role suitable for working the night shift.
High school diploma or equivalent vocational training certificate.
Proficiency with computers.
Basic math skills.
Ability to provide excellent customer service and maintain a consistent professional demeanor.
Ability to work independently during an overnight shift without supervision.
Ability to input and access information in a property management system and/or point-of-sale system.
Strong verbal and written communication skills.
Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression.

Nice To Haves

Experience working at a hotel establishment is highly desired.

Responsibilities

Anticipate guests’ needs, respond promptly, and acknowledge guests in a timely manner.
Maintain positive guest relations and resolve guest complaints to ensure guest satisfaction.
Maintain knowledge of hotel features and services, operating hours, room rates, packages and promotions, house count, expected arrivals and departures, and scheduled group activities.
Process guest check-ins and verify registration information.
Restock, organize, and process purchases from the lobby guest store.
Professionally and empathetically manage overbooked or walked guests.
Accept and record wake-up call requests.
Communicate pertinent guest information to designated departments and personnel.
Document and communicate shift updates to the following shift team members and managers.
Resolve room-status report discrepancies with housekeeping.
Train in and learn Food and Beverage operations to provide coverage as needed.
Keep the front desk and other workstations clean, tidy, and organized.
Stock the front desk, other work areas, and guest computer areas with supplies such as paper and pens.

Benefits

Comprehensive medical, dental, and vision benefits for full-time associates.
Life insurance.
Pet insurance.
Short- and long-term disability coverage.
Paid time off and holidays.
Tuition assistance.
Competitive compensation with incentives; incentives vary by position.
401(k) savings plan with 50% matching up to 10% of compensation.
Associate referral program.
Brand and company training classes, workshops, and conferences for career growth and development; availability varies by position.
Fundraising matching funds program.
Team volunteer opportunities.
24/7 chaplain services.
Exclusive hotel rate discounts.