Night Auditor

The Glen House • Gorham, NH

23d

About The Position

The Night Auditor at The Glen House Hotel provides excellent customer service while maximizing revenue and creating value. The role includes reservation sales, accurate handling of guest accounts, and assisting with check-in, check-out, and guest problem resolution. The Night Auditor also completes overnight financial audits, reconciles reports and credit-card transactions, prepares required daily and month-end reports, and performs data-processing functions. This is an overnight position, with hours ranging from 10 p.m.–6 a.m. or 11 p.m.–7 a.m. The role may also involve cross-training in other accounting or hotel-related areas.

Requirements

• Ability to work with and understand financial information and data and perform basic arithmetic.
• Ability to provide high-level customer service and communicate effectively with guests and team members.
• Ability to follow instructions, learn quickly, pay attention to detail, and maintain composure under pressure.
• Proficiency in keyboarding and computer technology, including email, MS Word, Excel, and hotel-related systems.
• Aptitude for numbers and data analysis.
• Knowledge or experience with accounting principles.
• High school diploma or equivalent work experience.

Nice To Haves

• Prior customer-service or hospitality experience.

Responsibilities

• Perform guest services as required, including checking guests in and out, taking reservations, and providing wake-up calls.
• Audit and reconcile financial and statistical reports.
• Prepare and distribute required daily reports, such as the Daily Operating Report, Discount Programs, and Tax Reports, according to hotel standards.
• Prepare and distribute month-end reports.
• Audit, reconcile, consolidate, and transmit credit-card transactions in a timely manner.
• Prioritize job functions to meet deadlines.
• Perform daily, weekly, monthly, and annual data-processing system functions as required.
• Keep management informed of unusual operational or financial events and deviations from policies or procedures.
• Respond to governmental inquiries upon receipt.
• Cross-train in other accounting or hotel-related areas as needed.

Benefits

• Employer contribution of up to 80% toward individual health plans.
• Affordable dental and vision insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• 401(k) plan with a discretionary yearly match.
• Paid group term life insurance for select positions.
• Short-term disability coverage with shared cost.
• Option to purchase additional employee-paid life insurance.
• Paid time off plan.
• Seven paid holidays.
• Earned wage access program.
• Employee Assistance Program (EAP).
• Sober support network and recovery-friendly workplace.
• Hotel travel discounts.
• Additional benefits may be available depending on property location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED