Night Auditor (Full-Time) | evo Hotel | Tahoe City, CA

PM New•Bozeman, MT

8d•Onsite

About The Position

The Night Auditor at evo Hotel Tahoe City promotes teamwork and quality service through communication and coordination with other departments. The role responds to guest incidents, questions, complaints, and requests, and reports hazardous situations, emergencies, or threats to guests, employees, and hotel property. It also investigates loss and safety incidents, follows applicable regulations and hotel procedures, and completes reports and departmental logs. The position patrols and inspects public areas, meeting rooms, entrances, and the exterior grounds; monitors surveillance cameras; checks for unauthorized people or vehicles, unsecured doors, and safety hazards; and helps maintain hotel security. Duties may include assisting with room access, escorting guests or staff to vehicles, coordinating vehicle towing, handling lost and found or guest valuables, snow removal, and receiving deliveries outside business hours. Other duties may be assigned.

Requirements

Excellent interpersonal skills and the ability to work well with co-workers and the public.
Punctuality and regular, reliable attendance.
Ability to accurately perform mathematical calculations.
Strong attention to detail.
Courteous, friendly, and professional manner.
Ability to think independently and learn quickly.
Ability to work well as part of a team and willingness to go the extra mile.
Ability to perform duties accurately, promptly, courteously, cooperatively, and with minimal supervision.
Ability to solve practical problems and handle a variety of situations.
Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy to defuse anger.

Responsibilities

Coordinate and communicate with hotel staff and corporate hotel management to support teamwork and quality service.
Report hazardous situations, emergencies, or threats to the security of guests, employees, or hotel assets.
Respond courteously and promptly to guest incidents, questions, complaints, and requests.
Investigate guest- and employee-related loss and safety incidents, following applicable regulations and hotel procedures and documenting findings.
Administer CPR when required and communicate specified information to emergency medical personnel.
Patrol and inspect public areas, meeting rooms, entrances, and exterior grounds; monitor surveillance cameras and check for unauthorized people or vehicles, unlocked doors, and fire or safety hazards.
Maintain security procedures, audit and department logs, and records that may cover lost and found, guest valuables, key control, emergency procedures, and health and safety hazards.
Ensure guest room doors are secured, assist guests with room access, and move or remove guest possessions or inventory when required.
Coordinate towing of vehicles and escort staff or guests to vehicles when requested.
When designated by management, inspect employee bags or packages and verify work identification and time-card accuracy as employees arrive or leave.
Inspect the property daily for compliance with hotel security and safety requirements, including performing on-property snow removal as needed.
Perform other assigned duties, which may include receiving deliveries during non-business hours.