Front Desk Agent (Part-Time) | evo Campus Tahoe City | Tahoe City, CA

PM New•Tahoe City, CA

4d•Onsite

About The Position

The Front Desk Agent provides welcoming, professional service to arriving and departing hotel guests and visitors at evo Hotel Tahoe City. The role handles front-of-house operations, including reservations, check-in and checkout, guest communications, payments, and coordination with housekeeping and maintenance. Agents share information about hotel services and amenities and provide concierge assistance, while staying informed about local restaurants, events, attractions, and outdoor activities. The position also involves responding to guest requests and complaints, maintaining accurate shift handoffs and checklists, following cash-handling and emergency procedures, and keeping front desk and lobby areas clean and organized. The agent may support special projects, cross-training, and relationship-building with local service providers. This is a part-time role requiring availability for irregular hours, including evenings, weekends, and holidays.

Requirements

Excellent interpersonal skills and the ability to work well with coworkers and the public.
A courteous, friendly, and professional manner.
Ability to think independently and learn quickly.
Ability to work well as part of a team and willingness to go the extra mile.
Ability to perform duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperation, with minimal supervision.
Ability to solve practical problems and handle a variety of situations.
Ability to work effectively with internal and external customers, including those requiring patience, tact, and diplomacy to defuse anger.
Ability to work under pressure and handle multiple tasks at once.
Punctuality and regular, reliable attendance.
Availability to work irregular hours, including evenings, weekends, and holidays.
Ability to move at least 50% of the time and lift up to 30 pounds.

Responsibilities

Develop an in-depth understanding of the property management system and point-of-sale functionality.
Provide gracious and sincere customer service to arriving and departing hotel guests and visitors.
Answer telephones promptly and professionally, assist callers, take reservations in person and over the phone, and read and respond to hotel email.
Check guests in and out, complete group pre-registrations and key packets, post charges, and process payments.
Communicate with housekeeping and maintenance, handle mail, and coordinate delivery of messages and packages.
Anticipate guest needs and acknowledge guests promptly, regardless of workload or time of day.
Communicate hotel services and amenities and provide concierge service as needed.
Maintain knowledge of local restaurants, special events, city attractions, and outdoor activities.
Know hotel information relevant to guest satisfaction and revenue, including rates and restrictions, room and suite types and locations, and hotel amenities, facilities, outlets, services, costs, and hours.
Monitor current business levels and respond positively and promptly to guest complaints, problems, and suggestions, referring matters to hotel management when necessary.
Complete shift checklists and assigned special projects.
Follow procedures for handling cash, credit, and gift certificate transactions.
Meet with the departing Front Desk Host to review business status, the logbook, and follow-up items.
Keep the front desk and lobby areas clean and well organized.
Follow hotel emergency procedures and provide calm, reassuring assistance to guests and coworkers during emergencies.
Follow company policies and procedures; report suspicious occurrences and hazardous conditions immediately.
Maintain clean and safe work areas and follow company safety standards, including proper equipment handling.
Attend mandatory meetings and perform other assigned tasks, including cross-training.
Develop relationships with local service providers such as cafes, florists, and beauty shops.