Front Desk Agent (Part-Time) | evo Campus Tahoe City | Tahoe City, CA

PM Hotel Group•Tahoe City, CA

5d•$21 - $23

About The Position

The Front Desk Agent provides gracious, sincere customer service to arriving and departing hotel guests and visitors at evo Hotel Tahoe City. The role handles front-of-house operations, including answering calls and email, taking reservations, checking guests in and out, preparing group pre-registrations and key packets, posting charges, processing payments, and coordinating with Housekeeping and Maintenance. The agent explains hotel services and amenities, provides concierge assistance, and maintains current knowledge of local restaurants, events, attractions, outdoor activities, room types, rates, restrictions, sales strategies, and hotel business levels. The position responds promptly and positively to guest concerns, completes shift checklists and assigned projects, handles cash and other transactions according to procedure, and communicates shift status and follow-up items to the departing Front Desk Host. The agent maintains clean, organized, and safe front desk and lobby areas; follows hotel emergency, safety, and company procedures; reports suspicious activity and hazards; attends required meetings; and performs other assigned work, including cross-training. The role also develops relationships with local service providers. The position requires working irregular hours, including evenings, weekends, and holidays, and moving at least 50% of the time and lifting up to 30 pounds.

Requirements

Excellent interpersonal skills and ability to work well with coworkers and the public.
Courteous, friendly, and professional manner.
Ability to think independently and learn quickly.
Ability to work as a team player and willingness to go the extra mile.
Ability to perform duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperation, with minimal supervision.
Ability to solve practical problems and handle a variety of situations.
Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy to defuse anger.
Ability to work under pressure and handle multiple tasks at once.
Punctuality and regular, reliable attendance.
Ability to move at least 50% of the time and lift up to 30 pounds.
Availability to work irregular hours, including evenings, weekends, and holidays.

Responsibilities

Develop an in-depth understanding of the property management system and point-of-sale functionality.
Provide gracious and sincere customer service to arriving and departing guests and visitors.
Answer telephones promptly and professionally, take reservations in person and by phone, and read and respond to hotel email.
Check guests in and out; complete group pre-registrations and key packets; post charges and process payments.
Communicate with Housekeeping and Maintenance, handle mail, and coordinate delivery of messages and packages.
Anticipate guests’ needs and acknowledge and assist them promptly.
Communicate hotel services and amenities and provide concierge assistance as needed; maintain knowledge of local restaurants, events, attractions, and outdoor activities.
Stay familiar with hotel information, rates, sales strategies, room availability, amenities, facilities, outlet details, and current business levels.
Respond promptly and positively to guest complaints, problems, and suggestions, referring matters to Hotel management when necessary.
Complete shift checklists and special projects as assigned.
Handle cash, credit, and gift certificate transactions according to specified procedures.
Review business status, the log-book, and follow-up items with the departing Front Desk Host.
Keep front desk and lobby areas clean, organized, and safe.
Be available to work irregular hours, including evenings, weekends, and holidays.
Know hotel emergency procedures and provide calm, reassuring assistance during emergencies.
Follow company policies and safety standards, report suspicious occurrences and hazardous conditions, and handle equipment safely.
Attend mandatory meetings and perform other assigned tasks, including cross-training.
Develop relationships with local service providers such as cafes, florists, and beauty shops.