Night Auditor (Full-Time) | evo Hotel | Tahoe City, CA

PM Hotel Group•Bozeman, MT

8d•$23 - $24•Onsite

About The Position

The Night Auditor supports hotel operations overnight by coordinating with other departments to promote teamwork and quality service, responding to guest concerns, and protecting the safety and security of guests, employees, and hotel assets. The role investigates and documents loss, safety, and guest-service incidents; patrols and inspects hotel areas; monitors surveillance cameras; and maintains security procedures and departmental logs. Duties also include helping guests with room access, escorting guests or staff when requested, carrying out security and safety inspections, and performing other assigned duties, which may include handling deliveries received outside business hours. The position is at evo Hotel Tahoe City, an outdoor cultural hub in Campus Tahoe City featuring hotel accommodations, a bar and restaurant, gear rentals and demos, a gallery, and retail. The job description notes that responsibilities may change and describes the role as an opportunity for career and personal development within the property team and Modus Hotels community.

Requirements

Excellent interpersonal skills and ability to work well with coworkers and the public.
Punctuality and regular, reliable attendance.
Ability to accurately compute and manipulate mathematical calculations.
Strong attention to detail.
Courteous, friendly, and professional manner.
Ability to think independently and learn quickly.
Ability to work well as part of a team and willingness to go the extra mile.
Ability to perform duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperation, with minimal supervision.
Ability to solve practical problems and handle a variety of situations.
Ability to work effectively with internal and external customers, including those requiring patience, tact, and diplomacy to defuse anger.

Responsibilities

Coordinate and communicate with other departments to promote teamwork and quality service.
Inform management about hazardous situations, emergencies, or threats to the security of guests, employees, or hotel assets.
Respond courteously and promptly to guest incidents, questions, complaints, and requests.
Investigate guest- or employee-related loss and safety incidents, follow applicable regulations and hotel procedures, and complete required reports.
Patrol and inspect assigned public and exterior areas, including meeting rooms, entrances, buildings, and grounds; monitor surveillance cameras and check for unauthorized people or vehicles, unlocked doors, and fire or safety hazards; document actions and coordinate vehicle towing when needed.
Maintain security procedures and audit or department logs, including records related to lost and found, guest valuables, key control, emergency procedures, and health and safety hazards.
Ensure guest room doors are secured and assist guests with room access; move or remove guest possessions or inventory when required.
Escort staff or guests to their cars when requested.
Inspect employee purses, packages, or bags when designated by management, and check employee identification and time-card accuracy as employees arrive or leave.
Conduct daily inspections to ensure compliance with hotel security and safety requirements and procedures, including on-property snow removal.
Perform other assigned duties, which may include handling deliveries received during non-business hours.