Night Auditor

SpringHill Suites by Marriott (Crestline Hotels and Resorts)•Avon, CO

22d•$27 - $27

About The Position

The Night Auditor serves as an ambassador for the hotel, handling guest check-ins and check-outs and incoming calls while upholding guest service standards. The role includes nightly accounting and serving as a runner for housekeeping needs during the midnight shift. The Night Auditor computes, classifies, and records numerical data to maintain complete financial records, performs routine calculations, postings, and verification of financial data, and may check the accuracy of figures, calculations, and postings made by other workers. The position also involves operating and securing the hotel’s Property Management System (P.M.S.) and Point of Sale (P.O.S.) system, auditing and balancing guest, room, food and beverage, banquet, and miscellaneous accounts, running end-of-day and morning reports, and completing nightly close procedures. The Night Auditor maintains assigned work areas, handles guest concerns and payments, documents maintenance needs, and communicates relevant information to the incoming shift and supervisors.

Requirements

High school graduate or General Education Degree (GED).
One year of previous experience in a similar hotel position.
Must be able to work the overnight shift from 11 p.m. to 7 a.m.
Basic computer skills required.

Responsibilities

Resolve guest complaints and ensure guest satisfaction.
Maintain knowledge of hotel features and services, room types and locations, rates and promotions, house count, expected arrivals and departures, room availability, and scheduled group activities.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Pick up, count, and maintain the bank, keeping it secure at all times.
Read the log book daily and record pertinent information in it.
Process currency exchange and payments to guest accounts.
Process adjustments, rebates, paid outs, and credits as required.
Operate the Property Management System (P.M.S.) and maintain system security.
Verify and correct the Room Rate Report.
Post and audit banquet charges.
Adjust outside vendor activity.
Reconcile telephone calls and miscellaneous accounts.
Back up computer system files.
Verify that all checks are closed and close and log any open checks in the Point of Sale (P.O.S.) system.
Print Food & Beverage end-of-day reports.
Audit Food & Beverage cashiers’ work and correct discrepancies.
Audit Rooms Cashiers’ work and correct discrepancies.
Audit miscellaneous charges, including banquets and bars.
Verify package postings on house accounts.
Input sales figures into the P.M.S. and balance all accounts.
Run Room & Tax and verify that all room rates have posted.
Verify the Cashiers Report against the drop log and paperwork.
Record room statistics.
Close the P.O.S. after all work is balanced.
Run the end-of-day program and close the day.
Check that system interfaces are operating.
Run daily Flash Reports and distribute them as appropriate.
Run morning and backup reports and distribute them as appropriate.
Print and distribute express check-out folios.
Sign out and brief the relief employee.
Review the Night Audit checklist and verify that all work is complete.
Restock printers.
Complete and deposit payments and corresponding checks.
Review assignment status and follow-up actions with the incoming Supervisor.
Document maintenance needs on work orders and submit them to the Manager or Supervisor.
Attend monthly department meetings and training sessions as necessary.