Microsoft 365 Administrator Jobs

About The Position

Requirements

• 1–3 years of experience supporting Microsoft 365 or Office 365 in an IT environment.
• Basic hands‑on experience with: Exchange Online, Teams, SharePoint Online or OneDrive.
• Understanding of common IT support concepts (incidents, service requests, escalation).
• Interest in Microsoft cloud services and learning enterprise‑scale environments.
• Good written and verbal communication skills.
• Strong attention to detail and willingness to follow documented procedures.
• Ability to work effectively as part of a team and escalate issues when needed.

Nice To Haves

• Entry‑level Microsoft certifications (e.g., MS‑900, AZ‑900, or similar)
• Experience working in a service desk or managed services environment
• Exposure to ITIL concepts or ticketing tools
• Basic familiarity with security concepts such as MFA or email filtering

Responsibilities

• Provide front‑line operational support for Microsoft 365 services, including: Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Microsoft 365 Office applications.
• Perform user administration tasks such as: License assignment, Group and access updates, Account changes following approved requests.
• Support incident triage and troubleshooting under senior engineer guidance.
• Monitor Microsoft 365 service health dashboards and report alerts or issues.
• Assist with Microsoft Teams and collaboration administration in line with governance standards.
• Support basic email security tasks within Exchange Online Protection (EOP).
• Assist with Multi‑Factor Authentication (MFA) user support and troubleshooting.
• Process standard service requests accurately and within defined procedures.
• Maintain clear documentation of work performed in ticketing and service management systems.
• Follow change, incident, and service request processes consistently.