Microsoft 365 & Endpoint Management Administrator - Information Technology Services

Universities of Wisconsin • Whitewater, WI

2d • Onsite

About The Position

The University of Wisconsin-Whitewater’s Department of Information Technology Services is seeking a Microsoft 365 & Endpoint Management Administrator (System Engineer IV, IT040). This role is responsible for implementing, managing, securing, and supporting the university’s Microsoft Teams and SharePoint environment, while also serving as a resource for other Microsoft systems. The administrator will optimize Teams and SharePoint and design scalable automation solutions that support university operations and student services. The role collaborates with cross-functional teams across the university to advance digital transformation and operational efficiency. Reporting to the Deputy CIO, the administrator gathers technology requirements, defines maintenance and upgrade schedules, implements policies, standards, and security practices, and provides expertise in Teams, SharePoint Online, and Power Platform. This is an onsite position requiring some evening and weekend hours as necessary, and participation in a 24x7 on-call rotation.

The position serves as a subject matter expert on Microsoft 365 products and major IT environment upgrades, enhancements, functionality, capacity, performance, cost effectiveness, and business integrations. It designs infrastructure solutions, automates operational work, addresses technology and end-user incidents, and contributes to special projects and technology recommendations. Employment is contingent on a criminal background check. The university does not provide H-1B or other work-authorization visa sponsorship; candidates must be authorized to work in the United States at hire and maintain that authorization throughout employment.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
• At least 6 years of experience in Information Technology supporting Windows environments.
• At least 3 years of experience in SharePoint administration and automation development.
• At least 3 years of experience implementing and administering Microsoft Teams.
• Proficiency with Microsoft 365 tools, especially SharePoint Online, Power Automate, and Power Apps.
• Experience with scripting and automation tools such as PowerShell and Python.
• Strong understanding of data governance, security, and compliance requirements.
• Strong problem-solving, communication, project management, and documentation skills.
• Ability to manage multiple priorities and work independently as well as collaboratively in a team.
• Experience with information technology and enterprise architecture best practices.
• Experience working in a team-oriented, collaborative environment.
• Ability to work collaboratively with people from diverse backgrounds and contribute to an inclusive campus environment.
• Willingness and ability to actively follow applicable safety rules and regulations, including necessary training and drills.
• Legal authorization to work in the United States at the time of hire and throughout employment; the university does not offer H-1B or other work-authorization visa sponsorship.
• Submission of a cover letter, resume, and names and contact information for three professional references.

Nice To Haves

• Experience with Microsoft Entra ID (formerly Azure Active Directory) authentication and identity management.
• Experience administering Microsoft Exchange Online.
• Familiarity with REST APIs and integration techniques.
• Knowledge of Agile or DevOps methodologies.

Responsibilities

• Design, implement, administer, configure, and maintain Microsoft Teams and SharePoint Online environments.
• Manage SharePoint Online site collections, libraries, lists, permissions, and workflows.
• Enforce Teams and SharePoint security, compliance, and governance policies consistently.
• Guide stakeholders on Teams and SharePoint features and best practices.
• Monitor system performance and troubleshoot issues.
• Design, develop, and deploy automation using Power Automate, Power Apps, and scripting languages such as PowerShell and Python.
• Collaborate with university partners to identify automation opportunities and improve operational efficiency.
• Maintain and enhance existing automation workflows and integrations across university units.
• Document automation processes and train university stakeholders.
• Create and maintain technical documentation, procedures, and governance policies.
• Create, implement, and maintain scripts to automate everyday operational tasks.
• Serve as a subject matter expert on Microsoft 365 products, including Teams, SharePoint Online, and Exchange Online.
• Serve as a subject matter expert on major IT environment upgrades, enhancements, new functionality, capacity, performance, cost effectiveness, and business integrations.
• Analyze and resolve technology and end-user incidents during standard business hours and while on call; monitor resolution, collaborate on fixes, identify root causes, document problems, and implement preventive measures.
• Assist with special projects and plan and execute major milestones.
• Research and analyze potential technology solutions and provide recommendations.
• Design and implement infrastructure solutions to meet business and technical objectives.
• Maintain standard operating procedure documentation.
• Ensure compliance with Software Testing Life-Cycle standard operating procedures and policies.
• Participate in the on-call rotation to provide 24x7 support.
• Ensure automation solutions are scalable, secure, and aligned with enterprise IT standards.
• Perform other job-related duties as assigned by the Deputy CIO and CIO.
• Actively follow applicable safety rules and regulations, including required training and drills.

Benefits

• The UW System offers a comprehensive employee benefits package; candidates are directed to the UW System Employee Benefits Brochure for details. Specific benefits are not enumerated in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior