Microsoft 365 Systems Administrator

BizFirst • McLean, VA

3d • Hybrid

About The Position

BizFirst is assisting its client, a growing Service-Disabled Veteran-Owned Small Business and technology solution provider, in recruiting a Microsoft 365 Systems Administrator. The administrator will provide technical support and systems administration for a geographically dispersed workforce of more than 100 employees. The role administers the Microsoft 365 tenant in GCC High, manages Entra ID identity policies, maintains end-user devices, and handles Tier 1 and Tier 2 support requests while delivering a high level of customer satisfaction.

This is a hands-on IT role requiring proficiency in Microsoft 365 and Entra ID administration, automation, troubleshooting, networking, and securing government contractor environments. The position is hybrid in McLean, Virginia, with three days onsite per week. Occasional evening and weekend work is required for emergency support, scheduled maintenance, and critical outages.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• At least five years of professional IT support or systems administration experience.
• Competency in Microsoft Azure Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365 administration.
• Knowledge of endpoint management tools such as Microsoft Intune or Microsoft Endpoint Configuration Manager.
• Hands-on experience automating systems administration with PowerShell, Terraform, Python, or similar scripting techniques.
• Experience managing Tier 1 and Tier 2 service desk operations.
• Experience supporting both Windows and macOS operating systems.
• Excellent troubleshooting and analytical skills.
• Strong verbal and written communication skills, customer service, and interpersonal skills.
• Ability to prioritize multiple support requests while meeting service level expectations.
• Strong problem-solving and root cause analysis abilities, organizational and documentation skills, and ability to work independently with minimal supervision.
• Team-oriented, customer-first approach; adaptability to changing priorities and emerging technologies; professionalism and discretion when handling sensitive information.

Nice To Haves

• Basic SharePoint administration and content development.
• Exposure to Power Platform and a desire to learn Power Automate.
• Experience securing Microsoft 365 for NIST SP 800-171 compliant handling of Controlled Unclassified Information (CUI).
• CompTIA Security+ certification.
• CompTIA Network+ certification.
• Microsoft Certified: Endpoint Administrator Associate (MD-102).
• Microsoft Certified: Identity and Access Administrator Associate (SC-300).
• Microsoft Certified: Azure Administrator Associate (AZ-104).
• Microsoft Certified: Power Platform Functional Consultant Associate (PL-200).
• Microsoft Certified: Power BI Data Analyst Associate (PL-300).
• Power Platform Fundamentals (PL-900).
• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900).
• Microsoft 365 Certified: AI Services Administrator Associate.
• Other relevant certifications, including Administrator Expert, Azure Solutions Architect Expert, Team Administrator Associate, and Microsoft 365 Copilot and Agent Administration Fundamentals.

Responsibilities

• Administer and support Microsoft GCC High environments, including Microsoft 365 applications and services.
• Install, configure, and maintain Microsoft Office applications across supported platforms.
• Manage user accounts, permissions, licensing, and access using Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365.
• Document incidents, service requests, resolutions, and technical procedures in the IT service management system.
• Monitor and maintain endpoint security, software updates, antivirus, and compliance standards.
• Provide Tier 1 and Tier 2 technical support for approximately 100 end users, troubleshooting hardware, software, operating system, network, printer, and peripheral issues.
• Deploy, configure, maintain, and manage the lifecycle of Windows PCs and Apple Mac computers.
• Collaborate with vendor support and internal stakeholders to resolve technical issues.
• Assist with employee onboarding and offboarding, including workstation setup and account provisioning.
• Develop reports and dashboards using Microsoft Power BI or similar business intelligence tools.
• Support IT asset management, inventory tracking, and technology refresh initiatives.
• Participate in system upgrades, infrastructure projects, and process improvement initiatives.

Benefits

• Medical, dental, and vision coverage.
• Employer matching contributions to a 401(k) retirement plan.
• Competitive compensation and bonus opportunities.
• Continuing education and professional growth support, including tuition reimbursement.
• Paid leave and holidays.
• Hybrid working arrangements, with three days onsite per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level